Assistant Practice Manager
Harrow Road Health Centre, 574 Harrow Road, London W10 4NJ
Responsible To
GP Partner — Dr Jason Remedios
Contract
Permanent
Hours
22.5 hours per week (3 days)
Salary
£16,380 per annum pro rata (£14.00/hour starting rate)
Pay review
£15.00 – £16.00/hour at 6 months, subject to performance
Holiday
28 days + bank holidays (pro rata)
Pension
NHS Pension Scheme
Probation
6 months
The Role
To support the day-to-day running of a small, busy GP surgery, providing administrative, operational and patient services support to the GP Partner. The role suits someone with GP admin experience who is ready to take on more responsibility and develop their skills in practice management.
Key Responsibilities
Patient Services
- First point of contact for patients in person, by phone and electronically.
- Manage and monitor the appointment system, ensuring good patient access.
- Handle patient concerns and complaints in line with NHS procedures.
- Maintain accurate patient records and support new patient registrations.
Administration
- General administrative support to the GP Partner and clinical team.
- Manage correspondence including referrals, letters and clinical documents.
- Process repeat prescriptions in line with practice protocols.
- Maintain electronic and paper filing systems.
- Support clinical IT system tasks (SystmOne) including registration and data entry.
- Order and manage practice supplies.
Staff & Rota Support
- Assist with staff rotas, annual leave and absence records.
- Help coordinate cover and flag staffing issues to the GP Partner.
- Support induction of new staff and maintenance of HR records including DBS and training logs.
- Ensure GP cover is sourced and booked in a timely fashion.
Compliance & Governance
- Maintain CQC compliance documentation and evidence files.
- Keep health and safety records up to date including fire safety, risk assessments and infection control.
- Ensure GDPR and data protection obligations are met day-to-day.
- Keep mandatory training records current for all staff.
Finance
- Process invoices and petty cash.
- Assist with QOF monitoring and enhanced service administration.
- Basic financial record-keeping as directed by the GP Partner.
Premises
- Ensure the practice is safe, clean and welcoming.
- Liaise with maintenance contractors and report issues to the GP Partner.
- Maintain basic premises compliance records.
Person Specification
Essential
- At least 1 years’ experience in a GP surgery or NHS primary care admin role.
- Experience using EMIS Web or SystmOne.
- Experience dealing with patients face-to-face and by phone.
- Good working knowledge of GP practice processes.
- Competent in Microsoft Office (Word, Excel, Outlook).
- Understanding of patient confidentiality and data protection.
- Good written and verbal communication skills.
- GCSE English and Maths at Grade C/4 or above (or equivalent).
- Reliable, discreet and able to work with a degree of autonomy.
Desirable
- Experience of CQC compliance documentation.
- Knowledge of NHS GMS contract and QOF.
- Experience in a deputy or senior admin role.
- NVQ Level 3 in Business Administration or equivalent.
- Ambition to develop towards a full Practice Manager role.
How to Apply
Send a CV and short covering letter to Dr Jason Remedios at Harrow Road Health Centre. Shortlisted candidates will be invited for an informal interview and practice tour.
Harrow Road Health Centre is committed to equal opportunities and welcomes applications from all sections of the community.
Pay: From £14.00 per hour
Benefits:
- Employee discount
- Sick pay
- Store discount
Work Location: In person
