About us
At Lucky Voice, we are passionate about delivering unforgettable nights out. From private karaoke rooms to expertly crafted cocktails and delicious food, our venues are designed to provide the ultimate social experience. We’re on a mission to give people a place to let go and create unforgettable memories, every time and that includes our team.
We are currently looking for experienced, dynamic & driven Receptionist to join our Soho venue! If you are confident, proactive and passionate about hospitality, people and creating memorable customer experiences, we’d love to hear from you!
As a receptionist, you are often the first and last thing our guests see, so you need to embody our Company values and have a whole heap of fun. You should be proactive and passionate about your work as you manage our booking systems, so making sure who goes where, at the right time is crucial!
Please note, this role involves late nights and early morning finishes.
Welcome guests and provide excellent customer service
Manage bookings, reservations and room allocations
Answer phone calls and respond to customer enquiries
Process payments accurately and handle card transactions
Co-ordinate with bar and floor staff to ensure smooth service
Handle customer concerns professionally and escalate when needed
Maintain a clean and organised reception area
Follow health and safety, licensing and venue policies
Support daily reception and administrative duties as required
Previous experience in a receptionist, front of house of customer service role (hospitality experience preferred).
Excellent communication and interpersonal skills
Friendly, professional and customer focused attitude
Strong organisational and multi tasking abilities
Confident using booking systems, POS systems and Microsoft office
Ability to work efficiently in a fast paces environment
Good payment processing skills
Flexible to work evenings, weekends and public holidays
Right to work in the UK
