This is JD. Born in 1981. Built for Now.
At JD, we don’t just sell sneakers and outdoor gear, we set trends, break boundaries, and build communities. Whether you're on the shop floor, behind the scenes, or driving innovation, every role here plays a part in shaping the future of our industry.
We’re fast-paced, fearless, and unapologetically ambitious. We celebrate authenticity, thrive on collaboration, and never stop pushing forward, if you’re ready to bring your energy, ideas, and personality to a team that values them.
This is your moment. This is JD. Are you in?
Role overview:
We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities:
Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs.
Drive team sales through effective merchandising, stock replenishment & team motivation.
Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
Ensure that stock replenishment is completed regularly.
Provide excellent customer service, addressing inquiries and resolving complaints professionally.
Help manage day-to-day operations, including opening and closing procedures.
Support cash management tasks, such as processing transactions and reconciling tills.
Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement.
Role objectives and KPI’s:
Contribute to achieving or exceeding the stores monthly sales target.
Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
Achieve upselling or cross-selling targets.
Maintain a high Net Promotor Score.
Ensure stock accuracy during store Audits.
Ensure all new colleagues complete mandatory training required.
Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience:
Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment
Passionate about retail & hold a good understanding of the latest trends and our competitors
Previous experience of coaching and developing individuals
Strong communication skills
Strong attention to detail & ability to maintain high standards on the shop floor
Promote JD Group values to internal and external stakeholders
Benefits
We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
Monthly discretionary bonus schemes
Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
Access to digital health and well-being services through our benefits platform (TELUS Health)
Health cash plans
Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
Discounted Gym memberships at JD Gyms
Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
Opportunities to volunteer and contribute to JD Foundation
Employer engagement forums to help influence positive change
Incremental Holiday Allowance
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Thank you for your time
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