We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
THE ROLE:
- This is a detail-oriented role that serves as the first line of support for business users engaging with our Enterprise Data Platform (EDP). You will play a crucial role in ensuring smooth access, understanding, and use of data assets—ranging from Power BI dashboards to self-service reporting in Business Objects.
- Working across a modern data stack—including a Databricks-based lakehouse architecture, Amperity for Customer Data Platform (CDP) enrichment, Power BI for enterprise analytics with InfoRiver writeback extension and SAP Business Objects for self-service reporting—you will be responsible for triaging data issues, supporting end-user data access, and facilitating self-service analytics.
- You’ll work closely with the Power BI developers and data engineering teams, ensuring feedback loops are maintained and users are empowered to make data-driven decisions.
- Additional hours and on call as required to fulfil duties.
WHAT YOU’LL BE DOING:
- Act as the first point of contact for BI-related queries and issues across tools such as Power BI, Business Objects, and Amperity.
- Build an understanding of the business at a level of detail that enables the identification and resolution of critical issues.
- Provide hands-on support to business users navigating dashboards, reports, and self-service tools.
- Provide targeted communication to the business in the event of batch delays.
- Support in service transition of Power BI dashboards and software.
- Triage and escalate complex issues to the second-level Data Engineering support team as appropriate, ensuring timely resolution and communication.
- Monitor BI platform health and scheduled report/dashboard refreshes.
- Support incident and request management using service desk tooling (e.g., Jira, ServiceNow).
- Conduct basic troubleshooting for data latency, quality, access, and performance issues.
- Provide input in regular service review meetings to monitor supplier performance.
- Manage and support user onboarding and access control to BI tools and data products, in accordance with data governance policies.
- Maintain documentation for permissions, report ownership, and data domains.
- Create and maintain end-user guidance materials (how-to guides, FAQs, video walk-throughs).
- Collaborate with BI developers, data analysts, and the data platform team to feedback user requirements, improvement areas, adoption trends and where appropriate develop and document dashboards, alerts and reports.
- Help maintain a catalog of enterprise reports and dashboards, ensuring content is accurate, documented, and aligned with business needs..
WHO YOU ARE:
- Hands-on experience with Power BI and SAP Business Objects (report usage, access troubleshooting, and sharing).
- A strong understanding of Microsoft applications – Outlook, Excel, Word, PowerPoint and Visio
- Experience in working with data from a database or data warehouse to provide analysis and reporting using an operational or Business Intelligence tool set.
- Excellent logical, problem solving and numeracy skills
- Experience in a business intelligence support, service desk, or analyst role within a data-driven environment.
- Understanding of retail business processes and operations.
- Previous experience in developing and maintaining business intelligence application solutions (desirable)
- Broad understanding of emerging technologies within the business intelligence and analytics space (desirable)
WHATS IN IT FOR YOU:
- 40% staff discount plus friends & family discounts throughout the year
- Access to our reward platform for external discount and offers
- Private pension scheme
- Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
- All employees are covered by our life assurance policy from day one
- Unlock extra leave with our buy more holiday scheme.
- Celebrate YOU! Enjoy an extra paid day off on your birthday each year
- Enhanced maternity, paternity and adoption leave, and shared parental leave (eligible after 2 years service)
- Spread the cost of your commute with interest-free season ticket loans
- Do your bit for the environment and save money with our Cycle2Work scheme
- We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
