Retail Systems Testing Administrator
Join Superdrug Head Office- Make a Real Difference Every Day!
Location: East Croydon
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. Salary: Competitive
Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit… A day includes:
Key Responsibilities:
Execute end-to-end promotional testing for each event
Run structured testing of all promotional activity ahead of go-live, ensuring promotions perform correctly at till.
Carry out detailed till-based validation of promotions
Test promotions by scanning products on test tills, validating correct discount application, offer triggering, and expected customer outcomes.
Validate a wide range of promotional mechanics
Test multibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2, BOGOF, spend & save), including different transaction scenarios and quantities.
Identify and resolve issues prior to go-live
Proactively detect scanning errors, incorrect discounts, or conflicting offers, and escalate issues to relevant teams for resolution
Prioritise testing activity based on risk and complexity
Use structured priority lists to focus on high-risk or complex promotions and ensure efficient use of the testing window.
Record and track testing outcomes
Document test results, scenarios, and issues using team trackers, ensuring a clear audit trail of validation activity
Collaborate cross-functionally to support issue resolution
Work closely with IT, Systems, and Marketing teams to troubleshoot test rig issues and ensure promotions are ready for launch
Ensure readiness for R10 till rollout
Apply existing promotional testing processes within the new R10 system, supporting transition and ensuring promotions scan correctly in live stores
This job is a good fit for you if you:
See every interaction with the customer as an opportunity to brighten their day
Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
Are ‘The Best You’ using positive language and behaviours with customers and team members
Breaks down problems into smaller, manageable steps for easier resolution
What you’ll need:
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform
Committed to join in, have some fun and celebrate everyone’s hard work
Builds great working relationships based on trust, respect and takes into account others needs
Regularly asks for feedback and uses it to improve and grow
Team up with others to find solutions through Ai and thrives on the strength of working together
Always seek out fresh ways to work through technology and/or Ai that can boost the business and move things forward
Actively developing your ability to use AI effectively and think critically about outputs
Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion
Here's what's in it for you:
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special!
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