Job Summary
We are looking for an experienced and driven Head of Business to take overall responsibility for the leadership, performance and profitability of one of our sites.
This is a senior leadership role where you will oversee all departments, drive sales and operational performance, develop your management teams and ensure we deliver an exceptional customer experience.
You will play a key role in creating a high-performance culture, ensuring colleagues are engaged, accountable and focused on achieving both business and customer goals.
Key Responsibilities:
- Provide strong leadership and direction across all departments on site.
- Take overall responsibility for site performance, profitability and operational standards.
- Drive sales, revenue and profitability through effective business strategies.
- Lead, motivate and develop department managers and colleagues.
- Build a high-performance culture focused on accountability, teamwork and customer satisfaction.
- Work closely with Sales Managers to maximise vehicle sales and profitability.
- Drive operational efficiencies and continuous improvement across the site.
- Ensure vehicles are processed and prepared efficiently and to the required standards.
- Maintain consistently high customer service standards throughout the customer journey.
- Monitor customer feedback and reviews, taking action to improve the overall experience.
- Manage and resolve escalated customer complaints professionally and effectively.
- Ensure full compliance with FCA regulations, GDPR, health & safety and company policies.
- Work closely with central teams including HR, Marketing, Compliance, Finance and Operations.
- Monitor key site KPIs and take action where performance is below expectations.
- Ensure company processes, initiatives and standards are consistently implemented.
- Continuously identify opportunities to improve colleague performance, customer experience and profitability.
About You:
We are looking for a confident and commercially focused leader with proven experience managing a high-performing automotive or retail operation.
You will be:
- An experienced people leader who can inspire and develop management teams.
- Commercially aware, with a strong understanding of sales, profitability and KPIs.
- Customer-focused with a passion for delivering excellent service.
- Confident making decisions and taking ownership of site performance.
- Highly organised, with the ability to manage multiple priorities.
- Comfortable working in a fast-paced, target-driven environment.
- A strong communicator who can build effective relationships across all levels of the business.
- Hold a Full UK Driving Licence - Any job offer that requires driving company vehicles is subject to a DVLA check, and applicants with six or more penalty points or a previous disqualification may not meet our insurance requirements and therefore may not be eligible for employment.
Why Join Us?
This is an exciting opportunity to take ownership of a key site within a growing automotive business, with the opportunity to make a real impact on sales, profitability, colleague development and customer experience.
If you are an ambitious leader who thrives on delivering results and developing high-performing teams, we would love to hear from you.
Apply now!
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Pay: £70,000.00-£85,000.00 per year
Benefits:
- Company car
- Company pension
- Free parking
- On-site parking
- Store discount
Work Location: In person
