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Travelbound Tour Operator

Experience Education
Brighton

Job details

Full-time

Benefits

Annual leave
Employee discount

Qualifications

French
Microsoft Excel
Customer service
GCSE
Numeracy

Full job description

About Travelbound

Travelbound is a leading Educational Tour Operator for providing student group travel for thousands of students every year to a vast range of worldwide destinations including the Company’s own Chateau in France.

Tour Operator

This position involves the responsibility for bookings to specific destinations, from the confirmation of the reservation to the completion of the tour and post tour follow up. This is an organisational and customer service role.

Reporting to the Senior Tour Operator, the role exists to ensure that the customers receive a high level of personalised service and allow for extra touches to be made, which are key to maintaining the brands unique experience. The role requires you to develop tour itineraries into detailed, often complex, tailor made itineraries with detailed information and reservations. You would be part of the team that looks to exceed the customers’ expectations. These tours require logistical planning and preparation, as we supply tailor-made itineraries to suit our customers’ needs. At the same time attention must be given to the commercial and safety requirements of the business. Management of supplier & customer relationships is key to this role.

What You'll Be Doing

Planning and booking detailed travel itineraries according to groups’ requirements
Work closely with the party leader to piece together a “unique educational travel experience”
Dealing with all client file administration and telephone and e mail queries to specific destinations
As required negotiate rates with suppliers & ground Service agents
Ensure all final itinerary details are prepared and given to the group at least 4 weeks in advance of travel
Work with overseas suppliers and internal staff to ensure that all Health & Safety Audit requirements are complete and accurate.
Financially take responsibility for checking & authorising tour payments to suppliers, working within the tour budget.
Work closely with the Sales team to ensure that tour requests are handed over accurately.
Liaising with other departments to maintain credit control with both internal and external customers
To be part of the internal on-call rota system
Overseas travel as required, attend Fam trips and visits to roadshows to keep product knowledge up to date and relevant.

Checking costings to make sure they match up with booking details and protecting the margin on your bookings.
There may be a requirement to work additional hours in peak seasons

What We're Looking For

Excellent customer service skills are required with good written and spoken English and Numeracy (GCSE Mathematics)
The applicant needs to have commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to cope under pressure and respond to tight deadlines
A basic knowledge of Word and Excel is necessary
Desirable - Good level of spoken and written skill in French

Some of the benefits

Hybrid working pattern between our office and homeworking

Annual Bonus scheme

Opportunities to travel overseas on familiarisation trips

25 days of annual leave plus public holidays and a bonus day off for your birthday; we also have a tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service

Global recognition and reward programme

Access to extensive online learning resources

In-house training opportunities

Regular social events

Various employee discounts and offers, including discounted trips with our brands

Diversity and inclusion

We believe that people are happier and perform best when they are able to be their true selves and that diverse teams deliver better results.

We are committed to building an inclusive culture and embracing diversity in all its dimensions. This includes inspiring change through increasing awareness of unconscious bias.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish.

Experience Education Student Travel Group

TravelBound is a part of the Experience Education Student Travel Group, a collective of specialist brands dedicated to delivering exceptional and memorable travel experiences for schools and groups.

Our specialist brands include TravelBound, SkiBound, World Challenge, JCA, Edwin Doran and MasterClass, and they operate across 5 unique travel categories: curriculum tours; ski trips; expeditions; UK activity centres and sports tours.

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