Job Title: Technical Support / Remote Commissioning
Company: iFacility
Hours: Full Time
Core Requirements
- Technical Skills: Strong networking knowledge (LAN/WAN, IP Addressing) and troubleshooting via the OSI Model. (IT qualifications are a strong plus).
- Experience: Proven background in a fast-paced Technical Support role with a track record of excellent customer service.
- Bonus Skills: Experience with Network CCTV, Intruder Alarms, or Access Control systems.
About Us
iFacility provides advanced security systems for major brands across the UK. We are rapidly growing and need tech-savvy, highly organised problem solvers to join our Operations team.
What You’ll Do
- Remote Support: Provide 1st-line support, maintenance, and remote commissioning for iFacility security systems (CCTV, alarms, access control).
- Engineer Coordination: Assist field engineers with remote diagnostics, hardware preparation, and site documentation (RAMS/Permits).
- Ticket Management: Handle customer calls and emails, resolving technical issues within strict SLAs.
- Administration: Accurately document new installs, update case management platforms, and ensure Control Rooms (ARC) can monitor systems effectively.
What We Offer
- Competitive salary & generous annual leave.
- Career development, training, and wellness programmes.
- Free parking and an employee referral bonus.
Note: As a security company, all successful applicants must pass strict background checks (Basic DBS, 5-year employment/address history, credit, and social media checks).
Job Types: Full-time, Permanent
Pay: Up to £28,000.00 per year
Benefits:
- Free parking
- On-site parking
Work Location: In person
