Grade/Salary: Grade 4 (£31,022 - £33,699 pro rata) Pay award pending
Hours/Type: 3x Full time 37 hours per week, temporary until March 2027
Location: Civic Office
Closing Date: 23 August 2026
The Day to Day
As part of your day-to-day duties and responsibilities you will:
- To provide front end advice to Customers with a focus on Homelessness Prevention, through retention of existing accommodation or obtaining alternative Accommodation prior to homelessness.
- To work with Rough Sleepers, in conjunction with partner agencies to support them back into independent living and break the cycle of homelessness.
- To deliver specialist advice when required to Customers fleeing or experiencing Domestic Abuse.
- Working closely with Customers in Private Rented Accommodation that are at threat of Homelessness, in a bid to sustain their tenancies and prevent homelessness.
- To work with Prisons to ensure that a suitable housing option is arranged for a Prisoner prior to release.
- To work with Hospitals to plan hospital discharges that are timely and meet the needs of the customer.
- Work in conjunction with the customer and other relevant agencies to seek positive outcomes using existing policy, procedures and working standards as guidelines.
- Undertake assessment and issue decisions under the terms of the 1996 Housing Act as amended by the Homelessness Act 2002 and the Homeless Reduction Act 2017
- To give customers appropriate advice on their housing needs and make referrals to other Partner Agencies and signpost to Partner Agencies where appropriate.
- Where relevant to undertake visits and undertake enquires at alternative locations (Prisons, Partner Agencies premises, Home Addresses).
- To request priority to applicants on the Housing waiting list in accordance with DMBC Housing Allocation Policy.
- To request priority to applicants on the Housing waiting list in accordance with DMBC Housing Allocation Policy.
- Provide practical advice to referrals to the service to ensure wherever possible that homelessness is prevented, and alternative options are prioritised.
- To write to relevant bodies to obtain sufficient information to assess homeless applications including GP’s, Occupational Therapists, Consultants, Support Workers and all Partner Agencies, where appropriate.
- Assist in the operation of a prevention initiatives, for example, the Bond guarantee scheme/Rent in advance and prevention fund to secure accommodation or prevent homelessness.
- To communicate decisions both verbally and written to Home Options customers on their case.
- To liaise with colleagues within SLHD and DMBC as well as partners and stakeholders.
- To ensure calls into the service are covered within set parameters.
- Keep comprehensive, accurate and up to date records.
- To update computer records in relation to customers daily and ensure that the customer is given realistic time scales in terms of options given.
- Undertake where required HHSRS inspections on private rented properties.
- Work in a way that demonstrates St Leger Homes’ Values and Behaviours in practice.
- Work flexibly in the interests of the service – this may include undertaking other duties if these are appropriate to the duties and responsibilities of the post.
- The Safeguarding of children and adults is paramount to everything St Leger Homes delivers. All staff are expected to undergo training and then to identify and report all safeguarding concerns through the appropriate channels.
- Undertake all mandatory training required within the timescales outlined.
- To take part in the out of hours on-call rota (details to be agreed subject to ongoing consultation)
For further information on this post, please contact Kirsty Wilkinson at
[email protected].
