Nestled within the stunning Lulworth Estate, The Weld Arms is a welcoming country pub with newly opened, beautifully appointed boutique bedrooms, renowned for our warm hospitality, seasonal menus and exceptional guest experiences.
We are looking for an enthusiastic and experienced Front of House Supervisor to support our day-to-day operations and help deliver an outstanding experience for every guest.
This is a full-time position, working 40 hours per week over 5 days, including evenings, weekends and bank holidays, in line with the needs of the business.
The Role
As Front of House Supervisor, you will support the management team in the day-to-day running of the pub, leading by example to ensure every guest receives a warm welcome and exceptional service. You will oversee shifts, support and motivate the front of house team, and help maintain the high standards that The Weld Arms is known for.
This is an excellent opportunity for an experienced hospitality professional looking to develop their leadership skills within one of Dorset's most iconic estates.
Key Responsibilities
- Supervise the day-to-day front of house operation, ensuring smooth and efficient service.
- Lead by example, delivering warm, professional and attentive hospitality.
- Support, motivate and coach the front of house team during service.
- Ensure consistently high standards of guest service, presentation and cleanliness throughout the venue.
- Assist with opening and closing procedures and oversee shifts in the absence of senior management.
- Handle guest enquiries and resolve any issues promptly, professionally and confidently.
- Support with staff training and the induction of new team members.
- Assist with stock control, ordering and cash handling procedures.
- Ensure compliance with food safety, licensing, health & safety and company procedures.
- Work closely with the kitchen team to deliver seamless food and beverage service.
- Promote our food and drinks offering with enthusiasm, showcasing estate-reared and locally sourced produce.
About You
You'll be a confident, approachable and organised hospitality professional with a genuine passion for delivering exceptional customer service. You'll have:
- Previous experience in a supervisory role or as an experienced front of house team member ready to take the next step.
- Excellent communication and leadership skills.
- A passion for food, drink and creating memorable guest experiences.
- Strong organisational skills with the ability to remain calm under pressure.
- A proactive, hands-on approach and a willingness to lead by example.
- Excellent attention to detail and high personal standards.
- Flexibility to work evenings, weekends and bank holidays.
What We Offer
In return, you'll become part of a friendly, supportive team within one of Dorset's most prestigious estates and enjoy:
- A competitive salary and benefits package.
- Employee discounts across the Lulworth Estate.
- Ongoing training and opportunities for career progression.
- The opportunity to work in a quality-led hospitality business celebrating estate-reared and locally sourced produce.
- A beautiful countryside working environment with a loyal local following and visitors from across the UK.
- A welcoming, professional team culture where your contribution is recognised and valued.
If you're passionate about hospitality, enjoy leading a team and take pride in delivering exceptional guest experiences, we'd love to hear from you and welcome you to The Weld Arms team. Apply with CV and covering letter to [email protected].
Pay: £27,040.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- East Lulworth, Dorset: reliably commute or plan to relocate before starting work (required)
Experience:
- Supervising: 1 year (preferred)
Licence/Certification:
- First Aid Certification (preferred)
Work Location: In person
