About the Role
We are looking for a motivated and enthusiastic Junior IT Support Engineer to join our User Support team.
This is an excellent entry-level opportunity for someone looking to start or develop a career in IT within a large, complex organisation. You will play a key role in supporting staff across NHS Dumfries & Galloway, helping to ensure our digital services remain reliable and effective in supporting patient care.
What You’ll Do
You will:
Provide first line IT support to staff across the organisation & Troubleshoot hardware, software, and access issues
Support device deployment, configuration, and maintenance
Work with a range of technologies including Microsoft 365, Active Directory, and endpoint devices
Collaborate with senior engineers and specialist teams to resolve issues
Contribute to service improvements and knowledge sharing
Who We’re Looking For
We are seeking individuals who:
Have a keen interest in IT and technology
Demonstrate strong problem-solving and communication skills
Are customer-focused and able to support users at all levels
Are willing to learn and develop within a structured support environment
Previous experience in IT support is desirable but not essential we welcome applicants who are at the early stages of their IT career.
Why Join Us?
This role offers:
A strong entry point into an NHS IT career
Exposure to a wide range of systems and technologies
The opportunity to work within a supportive and experienced team
Access to training and development opportunities
Career Development
This is not just a job it’s a career opportunity.
The role provides a clear pathway to progress into a variety of IT roles, including:
IT Support Engineer (Band 4/5)
Technical / Infrastructure roles
Application Support
Cyber Security
Digital Facilitation and Project roles
We are committed to supporting staff development and creating opportunities to grow within DDaT.
For informal enquiries please contact Brian Currie, User Support Manager on [email protected] or Stephen Hall at [email protected]
