We are looking for a Customer Care Advisor to join us on a temporary 6-month contract. The role is based at our Head Office and the working hours alternate between 8:30am-4:30pm and 9am-5pm Mon-Fri (37.5h per week).
The purpose of this role is to deliver exceptional customer service. You will advise and support customers regarding products, payments, services, and general enquiries. You will be the first point of contact and play a crucial role in maintaining customer satisfaction and building positive relationships with new and existing customers.
The key duties and responsibilities of this role are to:
- Interact with customers through various channels, such as phone calls, emails, social media, and customer reviews.
- Aim to exceed customer expectations, provide a positive experience, and build long-term customer loyalty.
- Communicate clearly, effectively, and professionally, both verbally and in writing.
- Listen to customer and provide appropriate solutions or guidance.
- Empathise with customer concerns, remain calm, and maintain a positive attitude throughout the interaction. Resolve issues promptly and at the first point of contact, if possible, while ensuring the customer feels valued and understood.
- Skilled in problem-solving and propose suitable solutions which may involve coordinating with other departments or escalating complex issues to managers, if necessary.
- Handle multiple customer inquiries simultaneously. Be proficient in multitasking, managing your time effectively, and prioritising tasks to provide timely responses and resolutions.
- Use various software applications, databases, and customer relationship management (CRM) systems to process orders, retrieve information, make payments and update customer records. Be comfortable using technology and be able to quickly adapt to new tools.
- Maintain accurate and detailed records of customer interactions, inquiries, and resolutions. This information is crucial for tracking trends, analysing customer feedback, and improving service quality. Maintain confidentiality and GDPR compliancy.
- Support colleagues with any additional administration tasks needed.
- Possess in-depth knowledge of the company's history, products, and services.
- Open to learning and staying updated on company policies, procedures, and product knowledge. This may involve participating in training sessions or self-directed learning.
- Flexibility and agreement to take on other duties based on the demand and needs of the business.
About the Company
Ringtons was founded on tea; we have been delivering high levels of quality and service to all our customers since 1907. We uniquely deliver high-quality, award-winning teas, coffee, biscuits and sweet treats as well as great value gifts direct to customer's homes. At Ringtons we believe in the quality, freshness and value of our products. We deliver world class customer service, prioritise the development of our people and value our client relationships. Our high standards and focus on quality are reflected by our portfolio of customers, including some of the best-known premium supermarkets and retailers in the UK.
Ringtons wish to recruit individuals who not only have the necessary skills and experience to perform well in role, but those who are able to make a positive contribution to our culture. We’re looking for people who can demonstrate our values; driven by integrity, those who do what’s right; individuals who are able to build collaborative relationships; and show initiative to support growth and take ownership of continuous improvement opportunities. We are pushing forward our Company-wide strategies around people, technology and sustainability. We’re excited for our future and are looking to hire passionate and talented individuals to join our thriving team.
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Job Types: Full-time, Temporary
Contract length: 6 months
Application question(s):
- Please confirm that you are aware the position is for a 6-month fixed term contract.
- If successful, when are you available to start?
Experience:
- Previous administration, call centre, or customer service : 1 year (required)
Work Location: In person
