Join Mitie – the future of high performing places.
ROLE: Service Support Manager
HOURS: Monday to Friday, 40 hours
LOCATION: Mitie TSOC - Manchester - Wythenshawe
Mitie are recruiting for an experienced and driven Service Support Manager to deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Role Responsibilities:
- Build strong relationships with contract clients and conduct audit inspections.
- Monitor performance against SLAs and cleaning specifications.
- Site visits, completing risk assessments, audits and department checks.
- Manage daily employee wages and ensure Health & Safety compliance.
- Follow statutory Fire and Safety regulations to mitigate risks.
- Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we are looking for:
- Previous management experience in soft services/cleaning within facilities management.
- Excellent customer service and communication skills.
- Strong organisational and time management abilities.
- IT literacy, especially in Microsoft Office.
- Full UK clean driving licence.
- IOSH Health & Safety qualification desirable.
What's in it for you?
- Access to a virtual GP for you and your household.
- Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
- Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
There's a place for you at Mitie, join us today!
