The Bicester Hotel, Golf and Spa has new exciting role!
We are looking to recruit Guest Experience Supervisor
You will be the face of the our amazing resort and the first point of contact for all things reception, reservations, bookings and customer service!
If you can offer amazing customer service, have fantastic written, oral and phone manner then we want to hear form you!
Set in stunning Oxfordshire countryside, 4-star Bicester Hotel, Golf and Spa is surrounded by 11 lakes, with convenient access to the M40.
The hotel offers 52 rooms, 2 restaurants, 2 bars, 24h room service, 9 function rooms, a Spa, a health club with gym, tennis courts, a 20-meter indoor swimming pool and a 9 hole golf course.
What are we looking for?
As Guest Experience Supervisor, your responsibilities will include:
- Assisting the Guest Experience Manager in overseeing the department in line with established goals and standard operating procedures.
- Ensuring the team consistently provides professional and courteous service, maintaining the highest standards in guest experience.
- Helping the Guesr Experience Manager create SOP's and Training documents and ensure these are continuously updated and monitored.
- Proactively addressing guest complaints, inquiries, or concerns, ensuring prompt resolution and exceeding guest expectations.
- Supervising the Guest Experience Team, ensuring daily tasks are performed efficiently, professionally, and with attention to detail.
- Maintaining strong organisational skills to ensure all team activities are conducted to the highest standard.
- Taking on additional responsibilities in the absence of the Guest Experience Manager, as required.
- Keeping up-to-date with hotel operations, services, and events, and ensuring this knowledge is shared across the team.
- Overseeing the handling of Food & Beverage reservations, ensuring these are managed professionally and aligned with brand standards.
- Promoting the hotel's F&B outlets and offerings to enhance guest engagement and satisfaction.
- Documenting and developing service standards in line with the broader Bicester Hotel vision.
- Supporting other departments, as required, to ensure seamless guest experiences across the hotel.
- Participating in Duty Manager Shifts
To apply please make sure you send in a covering letter with your CV and tell us why you are perfect for this role, with your experience, availability for interview and salary expectation.
What we offer
· · Free parking on-site
· · 28 days holiday per year
· · Free membership in our Health Club and Golf Club
· ·Discount in our food and beverage outlets + free meals on shift.
· Staff accommodation (if available)
· Job Types: Permanent, Full-time
Job Types: Full-time, Permanent
Benefits:
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site gym
- On-site parking
Experience:
- Hotel Front desk: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
