Job Ref: CRI3624
Branch: 100 Queen’s Gate Hotel London, Curio Collection by Hilton
Location: 100 Queen’s Gate Hotel London, Curio Collection by Hilton, London (South West)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 28/08/2026
Closing date: 09/10/2026
Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That’s why we’re passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.
We’re looking for a friendly and passionate Concierge to join our team at 100 Queens Gate, Curio Collection by Hilton in our luxury hotel situated in the heart of the Royal Borough of Kensington and Chelsea.
The Role
- Ensure that all guests are offered a warm welcome upon entering and leaving the hotel
- Escort guests to their room with or without luggage and inform them about the room and facilities
- Ensure that you keep yourself fully informed of hotel facilities, service, events and promotions
- Control room keys for groups and individual when necessary
- Keeps fully up to date on all local events, sight seeing, restaurants, activities etc in order to provide guests with updated information and assistance
The Person
- Performs duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
- Greets and smiles at guests and customers when coming across them on the hotel grounds
- Assists colleagues to perform similar or related job when necessary
- Ensure accurate and timely communication with other departments
- Comply with company grooming and uniform standards
The Hotel
Situated in the heart of the Royal Borough of Kensington and Chelsea, with 228 bedrooms, including 11 suites, this period building has been beautifully restored to its former glory in a luxurious design to offer the ultimate in relaxation.
The hotel's rooms and suites exude elegance. Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.
Why join the 100 Queen's Gate Team?
Benefits and Perks
- Health Wellbeing Cash Plan
- Go Hilton - Discount program for you, your friends family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
- Life Assurance Scheme
- Pension Scheme
- Complimentary meals on duty
- Opportunities for internal career progression
- Dry cleaning and uniform laundering on duty
- Professional training and development opportunities
- Paid birthday day off
- Employee recognition programmes to celebrate your achievements
- Refer a Friend incentive
- Discounts in our FB Outlets: Rockwell and The Rooftop
- MyCrimson Rewards - Cashback and discount platform for online and in-store shopping
Eligibility
In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or obtain permits to work in the UK prior to application. Candidates will be required to provide documented evidence of eligibility as part of the recruitment process.
Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
100 Queen’s Gate Hotel – London Kensington was the former home of Victorian aristocrat William Alexander which has been stunningly transformed into a luxury hotel. The property embraces the building’s heritage and has been lovingly converted from seven Victorian Townhouses, with no two bedrooms within the hotel being the same.
Nestled in the heart of South Kensington, this iconic address is located just steps away from London’s most renowned cultural attractions, including the Natural History Museum, Hyde Park, and the Royal Albert Hall.
Guests can drink, dine and unwind in elegant surroundings at their restaurant of choice. Botanica is a light-filled atrium where visitors can enjoy the quintessential British tradition of Afternoon Tea, while ESQ is a stylish bar where resident mixologists craft innovative cocktails served alongside small plates and main meals.
Sustainability
Proudly holding the prestigious Green Key Certification, 100 Queen’s Gate Hotel is committed to sustainability and environmentally responsible hospitality.
