To meet with the increasing demands, the New Foscote Hospital, part of the Akessa Healthcare Group, is seeking a new a radiology coordinator.
The role is based at The New Foscote Hospital, Banbury.
A harmonious work pattern is part of our wider commitment to improve the quality and experience of our team. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance, if it works for you and works for the role, we'll do our best to make it happen.
Before applying, please note that:
- The Akessa Health Care does not offer hybrid or remote working.
- The role is for designed for an energetic, enthusiastic and able candidate and not applicants who wish to slow down.
- The role requires experience in hospital administration.
- We are only interested in candidates who are looking for a long-term position and have clear career development goals.
About The Akessa Healthcare Group
The Akessa Healthcare Group is a leading provider of high-quality private healthcare services, including The New Foscote Hospital, The Royal Buckinghamshire Hospital and 107 Harley Street.
We are committed to delivering exceptional patient care through our specialist hospitals, experienced consultants and dedicated clinical teams. All hospitals provide outstanding patient experiences, ensuring patients feel informed, reassured and confident throughout their healthcare journey.
The New Foscote Hospital was established in Banbury over 40 years ago and has provided services and treatments to thousands of people from across the region. We have over 70 consultants, all of whom are leaders in their specialist fields and choose to hold their private practices here, working alongside our friendly, highly qualified, and experienced nursing and support teams.
The Royal Buckinghamshire Hospital was established in Aylesbury in 1832 and has provided services and treatments to thousands of people from across the region. The ownership of the hospital was transferred to our new management team in January 2023. By joining our existing portfolio, the hospital is now run professionally and provides clinical care to private, insured and NHS patients, with a strong ethos on caring for our staff.
107 Harley Street, is an outpatient, diagnostic and day-case facility. The Group has had a presence in the Harley Street area since 2010. The treatments offered at this facility includes oral and maxillofacial surgery, dermatology, orthodontics and specialist dentistry, plastic and cosmetic surgery, general surgery and rheumatology.
The clinical outcomes of the hospital group are of the highest standards and the latest CQC report rated our hospital standards as ‘good’ across all parameters. Our organisation has strong IT, operational, clinical governance and accountancy support. All colleagues are encouraged to feel empowered and to have an active voice on the management of their services.
Role Purpose
As a Radiology Coordinator, you will be working alongside the team assisting with the booking and onboarding of patients for radiological examinations such as MRI, X-Ray, CT and ultrasound.
You will help to ensure the delivery of high-quality, efficient, and patient-centred services.
A harmonious work pattern is part of our wider commitment to improve the quality and experience of our team. We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance, if it works for you and works for the role, we'll do our best to make it happen.
Key Responsibilities
- Attention to detail.
- Treat all patients and relatives with reassurance, respect, great care and dignity.
- Handling & receiving phone calls from patients and assisting them with a variety of enquiries including booking, rescheduling and cancelling appointments.
- Answering phone calls in a courteous and timely manner within a busy office environment.
- Book patients on the compucare database, radiology and imaging systems.
- Ensure appointments are coordinated with radiographers.
- For all private patients, ensure payments are taken at the time of the booking.
- To proactively ensure all data held on the systems is accurate and up to date.
- To ensure that communication links are maintained with internal staff, GPs, consultants, patients and other organisations to ensure swift resolution of any potential appointment/clinic issues.
- To be responsible for contacting patients by telephone to remind them of pending appointments, changes and cancellations where possible re-negotiating appointments resulting from a hospital/patient-initiated cancellations
- Full training be given
- Monitor workflow processes to ensure efficient service delivery.
Strategic Development:
- Contribute to the development of the department's strategic plan.
- Identify opportunities for service improvement and innovation.
- Collaborate with other departments to optimize patient care pathways.
Qualifications and Experience
- Excellent communication and interpersonal skills.
- Exceptional organisational and time management skills
- A passion for patient care and a commitment to quality.
What We Offer
- Competitive salary and benefits package
- Opportunities for professional development and career advancement
- A supportive and collaborative work environment
- The chance to contribute to a growing and innovative healthcare organization
If you are a highly motivated person with a passion for patient care and improvement, we encourage you to apply.
Job Types: Full-time, Permanent
Pay: From £28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Private medical insurance
Ability to commute/relocate:
- Banbury OX16 9XP: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Applicants must have the right to work in the United Kingdom – we are unable to offer visa sponsorship for this role. Can you confirm you have the right to work in the UK?
Experience:
- hospital administration : 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
