AG Hotels Group is seeking a seasoned and highly organised professional to join our team as Duty Manager at our newly acquired Orchid Hotel, Epsom.
Key Responsibilities:
- Be the face of the hotel, ensuring a warm and welcoming atmosphere for all guests.
- Lead and motivate the reception team to deliver outstanding service and uphold our standards.
- Oversee the check-in and check-out processes, ensuring efficiency and accuracy and take on few reception shifts as per the business needs
- Resolve guest issues with tact and professionalism, ensuring a positive experience.
- Efficiently manage staff schedules to meet operational demands
- Conduct training sessions for the reception team, emphasizing service excellence and brand standards.
- Monitor daily operations to ensure smooth workflow and address challenges promptly.
- Uphold high standards of service quality and guest satisfaction.
- Help in other departments when required
Qualifications Required:
- Experience in a reception or front-of-house management role
- Excellent leadership, communication, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Knowledge of hotel management systems (Opera, Rezlynx or similar)
- Flexibility to work in a dynamic, fast-paced environment.
Flexibility to work weekends and bank holidays is required for this role.
Job Type: Full-time
Pay: £26,000.00-£27,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Referral programme
Ability to commute/relocate:
- Epsom, Surrey: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Which PMS system you have used in your previous roles?
- Are you willing to work on weekend and bank holidays ?
Experience:
- Front Office: 3 years (preferred)
Work Location: In person
