Department: Front of House
Reports to: Clinic manager
About Us:
We are a high-end boutique aesthetic clinic located in the heart of Chelsea. With 11 years of experience, we believe in boosting our clients' confidence with natural looking injectable treatments that enhance the unique beauty of each patient. We have a well-established patient base that has been built on word of mouth marketing and referrals that's reflective of our passion for patient education and safety. We pride ourselves on our ethos of delivering natural looking results. We love what we do and we are looking for a motivated, organized and personable individual to join our team. Apply today to join us on our skincare revolution.
This position is full time and will work closely with the owners and management as they will be the only full time front desk employee with the clinic manager as a key holder.
Must be able to work Saturdays, this is non-negotiable.
Schedule for the position.
Mondays : 9:30-17:30
Tuesdays: 14.30-19:30
Thursdays: 9:30-19:30
Friday: 9:30-19:30
Saturdays: 9:30-16:30
Location is in Chelsea on Kings Road.
Ideal candidate will have beauty or aesthetics background but not required. Learn more about us by visiting our socials : vivaskinclinics
Job Summary:
Responsible for patient check-in, treating all patients in a professional and courteous manner. Reviews patient charts to verify necessary information and signatures have been obtained. Enters new patient information into computer. Ensures the patient feels welcomed to the practice.
Essential Skills and Abilities:
1.Excellent customer service and communication skills.
2. Ability to work as part of a team.
3. Able to manage multiple tasks simultaneously.
4. Highly motivated and organised.
5. Empathetic with patients' needs and concerns.
6. Excels under pressure.
7. Attentive to detail.
8. Treats patients and co-workers with respect.
9. Enjoys people, positive attitude and fun to work with! We are a funny warm and professional group of individuals who love to improve our patients lives.
Responsibilities:
Patient Check-In:
- Responsible for patient check-in, greeting each patient in a pleasant and professional manner.
- Tracks patients in the reception area and and communicates with them as needed.
- Evaluates chart data to verify all information has been received and completed and signatures obtained.
- Ensure that proper insurance information is obtained and insurance authorization or physician referral is collected from each patient.
- Assists patients in obtaining insurance authorization or referrals that have not yet been received by the practice.
- Enters all new patient demographic information into the computer.
- Marks arrival time of patients in office and makes sure that patients are seen on time.
Administrative:
- Conducts telephone calls to new patients to confirm upcoming appointments and verify information required of the patient at the time of appointment.
- Places telephone calls to no-show appointments and reschedule as needed.
- Provides back-up support on telephones.
- Inspects reception room for neatness.
- Performs other duties as and when required.
- Assists other front office personnel as needed.
- May require special projects such as reports and follow up calls as directed by clinic manager and owner.
Looking to hire for the position quickly for those interested please submit a CV.
Pay: From £13.00 per hour
Benefits:
- Employee discount
- Store discount
Ability to commute/relocate:
- London SW6 2DZ: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical Receptionist: 1 year (preferred)
Work Location: In person
