Job description
Alsico UK is part of the Alsico family of companies, a third generation privately owned Belgium business founded in 1934, today we employ over 8000 people and dispatch over 18 million garments a year. The Alsico group is the largest purchaser of workwear fabrics in Europe.
Due to our continued growth, we are actively looking to recruit a Customer Experience Advisor to join our current team. The role will require you to provide sales and service excellence to our valued customers.
Key Responsibilities:
- Interact directly with existing and potential customers through electronic channels such as Live Chat and telephony to provide an excellent customer experience.
- Receive and process customer orders.
- Respond promptly to customer enquiries.
- Handle and resolve customer dissatisfactions.
- Work effectively with colleagues and other departments to ensure smooth workflow.
- Provide support to external sales team
Key Performance Indicators (KPIs):
- Accuracy of data entry.
- Maintaining customer satisfaction through customer feedback.
Skills & Qualifications:
- Experience of electronic channels such as Live Chat, Telephony and Sales Force required.
- Experience of Microsoft programs such as Power Bi advantageous.
- Strong communication skills – verbally and written.
- Good customer orientation with an ability to adapt to different personalities.
- Strong ability to multi-task, prioritise and manage time effectively.
- Work well within a team environment.
- Previous experience in commercial sales role
- Knowledge of the Textile and Apparel industry would be advantageous
Further Information:
- Full time position, located onsite at head office in Preston.
- Office hours: 8.15am – 4.30pm Monday-Thursday and 8.15am – 4pm Fridays
Personal Attributes:
- Strong teamwork and communication skills
- Attention to detail and problem-solving ability
- Ability to work in a fast-paced environment
Job Types: Full-time, Permanent
Pay: Up to £29,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- Life insurance
- On-site parking
Ability to commute/relocate:
- Preston PR2 9YW: reliably commute or plan to relocate before starting work (required)
Experience:
- in office customer service: 2 years (required)
- live chat customer service: 2 years (required)
- CRM software: 2 years (required)
- Microsoft Excel: 2 years (required)
Work Location: In person
