Job Description
Are you someone who is passionate about beauty, excels at leading large teams and loves creating exceptional customer experiences?
At Boots, being a Beauty Assistant Manager means leading one of the most exciting and high-profile beauty businesses in the company. Based in the largest beauty hall in Boots, you'll be responsible for inspiring a sizeable team, delivering exceptional customer experiences and driving outstanding commercial results across a portfolio of premium beauty brands.
Guided by our purpose, With You. For Life., you'll create an environment where customers love to shop, colleagues feel supported to succeed and beauty specialists can thrive. With over 54 Beauty Specialists reporting into this role, we're looking for an experienced people leader with a genuine passion for beauty and a proven track record of developing high-performing teams and delivering results.
This is a hands-on leadership role where you'll balance people, performance and operations, taking ownership of a significant beauty business and ensuring every customer receives expert advice and a premium shopping experience. If you're an experienced beauty leader looking to take on a high-profile role with real impact, we'd love to hear from you.
What you'll be doing
As Beauty Assistant Manager, you'll report into the General Manager of the store and lead a large team across our premium beauty operation, role modelling exceptional customer service while delivering strong commercial performance.
Leading a team of over 54 Beauty Specialists, you'll create a positive, engaging and high-performing culture where colleagues feel supported, motivated and able to develop their careers while delivering an outstanding customer experience.
You will:
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Lead and inspire a team of over 54 Beauty Specialists to deliver exceptional customer experiences and commercial results
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Create a positive, supportive team environment where colleagues feel confident, capable and motivated
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Coach, develop and line manage your team through regular conversations, feedback and development planning
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Drive sales, profitability and performance across the beauty hall, identifying opportunities to grow the business
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Build strong relationships with premium beauty brands and ensure outstanding execution of brand standards
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Deliver exceptional service standards, helping customers find the right products and solutions for their beauty needs
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Take ownership of workforce planning, scheduling and resource management across the department
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Use commercial reports, data and insight to identify trends and drive performance improvements
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Ensure all operational, compliance and health and safety standards are consistently maintained
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Lead the beauty business confidently in the absence of the Store Manager, taking accountability for decisions and performance
What you'll need to have (our must-haves)
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Significant experience leading and managing teams within a beauty, cosmetics, luxury or premium retail environment
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Proven experience managing and developing large teams, with the ability to coach, inspire and improve performance
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A genuine passion for beauty, cosmetics and delivering exceptional customer experiences
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A strong commercial mindset with evidence of driving sales and achieving performance targets
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Proven ability to take ownership of performance and lead teams to deliver results
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Strong organisational and planning skills, including rota management, absence management and workload prioritisation
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Confidence using reports, data and insight to make decisions and drive commercial performance
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A clear understanding of operational standards, compliance and customer service excellence
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A collaborative leadership style and ability to build strong relationships across teams and brands
It would be great if you also have
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Experience working closely with beauty brands to drive engagement and sales performance
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Experience delivering beauty events, launches and customer engagement activities
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A recognised beauty qualification or relevant industry experience
Please note: This is a specialist beauty leadership opportunity. Given the scale of the operation and the size of the team, we're looking for candidates with both proven management experience and a strong beauty background. Experience in beauty is essential to succeed in this role.
Where your brilliance can take you
At Boots, your career can be as ambitious as you are. As an Assistant Manager, you’ll be perfectly placed to build your leadership capability and take your next step.
That could mean moving into a larger or more complex store and stepping into an Assistant Manager role with a specific focus, such as Operations, Beauty or Pharmacy — giving you the opportunity to deepen your expertise while continuing to grow your leadership impact and experience.
You could also progress into more senior leadership roles, such as becoming a Deputy General Manager in one of our flagship locations, or stepping into a Store Manager role to lead your own store.
There are also opportunities beyond stores. If you’re interested in moving into our Nottingham Support Office, there are a wide range of roles across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain.
Whatever path you choose, we’ll give you the tools, training and support to be brilliant with Boots — building a career you can be proud of.
Rewards designed for you
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Boots Retirement Savings Plan
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Generous employee discount across Boots and partner brands
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Discretionary annual bonus
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Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
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Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
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24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme
There’s lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we’re proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we’re committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon.
Be brilliant with Boots.
Need To Know
This isn't your typical retail management role. As an Assistant Manager for Beauty, you'll lead one of the largest beauty teams in Boots, with over 54 direct reports across the biggest beauty hall in the business. Combining people leadership, commercial accountability and a passion for beauty, you'll play a pivotal role in delivering an exceptional experience for our customers and beauty brands.
This permanent role requires significant beauty and management experience, a passion for developing people and the ability to drive outstanding commercial and customer outcomes within a fast-paced premium beauty environment.
Keywords
Retail, Stores, Management, Customer, Assistant Manager, Customer Service, Manager, FMCG, Store Leadership, Sales, Retail Sales, Trainee
