Job Summary
Join our dynamic healthcare team as a Patient Services Advisor, where you will be the friendly, professional first point of contact for patients and their families. Your energetic approach and excellent communication skills will ensure a positive experience for everyone seeking our services. In this vital role, you will handle patient inquiries, assist with appointment scheduling, and provide multilingual support to serve diverse communities. Your proactive attitude and attention to detail will help streamline operations and foster a welcoming environment for all visitors.
Duties
- Greet patients and visitors warmly, providing exceptional phone etiquette and customer service.
- Manage patient data entry accurately into electronic health records systems, ensuring confidentiality and precision.
- Assist patients with appointment scheduling, rescheduling, and cancellations via phone or in person.
- Communicate effectively
Experience
Experience in data entry within a healthcare or customer service setting preferred but not essential as full training will be given.
Hours required
MONDAY 13:00-18:30
WEDNESDAY 07:30-18:30 (With 1 hour for Lunch)
THURSDAY 07:30-13:00
Hours not flexible
Join us in making a difference by delivering compassionate, efficient service that puts patients first!
Pay: £13.00 per hour
Work Location: In person
