Second Step is a leading mental health charity in the South West offering housing, support and hope to thousands of people with mental health and other support needs. Our goal is to inspire hope and deliver change for everybody and every community we work with.
Post: Higher Needs Floating Support Senior Service Coordinator
Hours: Full Time Post –37 hours per week
Contract: Fixed Term / Maternity Cover until 30/09/2026
Salary Scale & Range: Grade E £29,691 per annum
Location: 162 Pennywell Road, Bristol.
The Higher Needs Floating Support Service is a commissioned service working with people in temporary accommodation or at risk of homelessness across a variety of settings. The team work closely with the local authority, health, treatment and specialist support providers to improve outcomes and work towards more settled accommodation for those facing multiple disadvantage
As a Senior Service Coordinator, you will assist the Team Managers in ensuring the provision of high quality, effective and comprehensive support to clients. Responsibilities will include providing day to day leadership. promoting effective team working and communication and supporting the team to engage and support the client group in leading their journeys through maximising their choice and control over the support they receive.
To support with line management responsibilities.
To support with managing service waiting lists, allocations and HSR.
To support with elements of the contract, including service coordination, monitoring and reporting and liaising with commissioners and partner organisations.
You will;
-
Have previous experience in line management or supervisory role
-
Be experienced in supporting people facing multiple disadvantages.
-
Have some experience in improving housing outcomes for people who have been homeless.
-
Be great at building trust with those you work with
-
Have compassion, empathy and passion for supporting others
-
Be IT literate and be able to record and report information
-
Have confidence lone working in the community.
-
Have the ability to travel across Bristol
Closing date: 11:59pm on 19th July 2026
Interview dates: Week Commencing 20th July 2026
For more information and to apply please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
