SALES ASSOCIATE - Knightsbridge, London
About Aurélien
Aurélien defines Smart Luxury; a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship.
Every creation reflects the Maison’s dedication to quality, comfort, and natural materials; designed for those who appreciate quiet confidence and elegance.
After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the maison’s spirit of excellence to Knightsbridge.
The Role
As a Sales Associate, you are the face of the brand; a true ambassador who delivers exceptional client experiences with warmth, expertise, grace and fun.
Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build.
Responsibilities
- Client Experience & Service
Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion. Offer styling advice and guide clients with knowledge and sincerity.
- Client Portfolio & Relationship Building
Develop and maintain your own network of loyal clients. Know preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up.
Record detailed client information to support personalised service and targeted outreach. Support store-wide CRM initiatives and clienteling events.
Communicate confidently about our products and their origins, like Softey Suede, cashmere, Cashwool, fine leather and more. You translate our craftsmanship into compelling storytelling.
- Visual Merchandising & Store Ambience
Maintain impeccable product presentation and store atmosphere according to brand standards.
Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.
Handle exchanges and service requests with elegance, ensuring continued client satisfaction.
Profile
- Minimum 1 year of experience in (luxury) fashion retail;
- Existing portfolio of clients is a strong advantage;
- Deep understanding of high-end service and clienteling;
- Naturally elegant, emotionally intelligent, and detail-oriented;
- Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage;
- Strong interest in refined style, craftsmanship, and Mediterranean lifestyle.
If you have less experience, but are familiar with how luxury fashion retail operates and demonstrate exceptional drive, we encourage you to include a motivation letter highlighting your passion and how you can contribute to our brand.
What We Offer
- Competitive base salary and commission opportunities;
- Employee discount on all Aurélien products;
- Career development within a growing international luxury maison;
- Elegant, inspiring, and inclusive work environment.
Aurélien is an Equal Opportunity Employer and values diversity of background, thought, and experience. Every member of our team contributes to shaping the Maison’s unique culture of refinement and joy.
Applications can be sent to [email protected]. Thank you very much.
Job Types: Full-time, Part-time
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
