Infor M3 ERP Support Manager
Salary: £60,000–£95,000 per annum, depending on experience
Location: Tiptree, Essex, with occasional travel within the Essex area as required.
Working Hours: 9.00am-5.00pm Monday to Friday. Hybrid working available with a minimum of 3 days in the office.
We are looking for an experienced Infor M3 Applications Support Manager to take ownership of the day-to-day support, improvement and ongoing development of our ERP platform and connected business applications. This is a hands-on role for someone with strong Infor M3 experience who enjoys solving problems, improving processes and helping users get the best from business critical systems.
About the role
As Infor M3 Applications Support Manager, you will act as the key link between operational teams, IT and external support partners. You will ensure incidents and requests are handled effectively, lead root cause analysis for recurring issues, manage change control, and identify opportunities to improve workflows, data quality and system adoption.
You will also play an important role in continual service improvement, helping the business move away from manual workarounds and towards stronger, more consistent processes within Infor M3 CloudSuite. The role includes line management responsibility for one BI and Reporting Analyst, with a focus on reporting, data quality and effective use of Power BI and Birst.
Key responsibilities
- Provide expert 1st, 2nd and 3rd line support for Infor M3, including functional troubleshooting and user support.
- Lead continual service improvement across ERP processes, identifying opportunities to improve efficiency, usability and data quality.
- Map current business processes and design improved future-state workflows aligned to Infor M3 capability and good practice.
- Translate business requirements into clear functional outcomes, configuration changes or controlled enhancement requests.
- Own governance for ERP changes, including impact assessment, testing, approval, deployment and rollback planning.
- Manage integrations, supplier escalations and third-party support requests relating to Infor M3 and connected applications.
- Support the planning and delivery of ERP improvement projects and contribute to the wider IT applications roadmap.
- Line manage, coach and support one BI and Reporting Analyst, ensuring reporting outputs align with business priorities.
- Develop user confidence through guidance, documentation, training and supportive change adoption.
What we offer
- Free onsite parking
- 25 days paid holiday, plus bank holidays. (Pro-rata)
- 25% discount card for our shop/tea rooms (following successful 3 months’ probation period)
- Westfield Health cash health care plan to reclaim for dentistry etc.
- Employee owned share incentive scheme
- Reduced Gym membership to Atlantis Gym, Tiptree
- Employee events and family days
- Annual profit based bonus
- Salary of £60,000–£95,000 per annum, depending on experience.
- A varied and influential role supporting a business-critical ERP environment.
- The opportunity to shape how Infor M3 is used across the organisation and drive meaningful process improvement.
- Line management responsibility and involvement in reporting, data quality and wider IT applications strategy.
Wilkin & Sons value its people, our family business is truly unique in this day in age where staff are valued and taken care of. Regardless of the role you join us on we actively promote within and many opportunities arise as staff increase their skill set.
If you would be a hardworking and dedicated colleague and feel you would complement our team and business we would love to receive your application.
Interested?
Please submit your application via Indeed.
Pay: £60,000.00-£95,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Canteen
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Employee stock ownership plan
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- Health & wellbeing programme
- Matching gift scheme
- On-site parking
- Profit sharing
- Sick pay
- Store discount
- Work from home
Ability to commute/relocate:
- Colchester CO5 0RF: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Explain your experience with Infor M3 Cloud Suite
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Colchester CO5 0RF
