We believe life at LBS is more than just a place to a work - it's a home for you to thrive and grow.
Whatever path you want your career to take, we want you to grow with us and achieve your potential. That means giving the space and support to succeed, and offering opportunities for you to be at your best and shape a career that's right for you.
That's why we're pleased to tell you about a 12 month secondment opportunity to join our Intermediary Distribution team as Telephone Business Development Team Manager. This is a fundamental role for the Society as you'll be responsible for ensuring we create and build successful relationships with mortgage brokers who currently bring in over 95% of our mortgage business.
How you'll make a difference:
This role will play a key part in leading the Telephone Business Development and Web Chat team, supporting service delivery to mortgage intermediaries and helping drive strong team performance.
You'll be responsible for leading, coaching and supporting a team of Telephone Business Development Managers and Web Chat Advisors, ensuring they deliver a high-quality service to brokers, firms and networks. Working closely with colleagues across distribution, operations, product, marketing, quality, risk and compliance, you'll help maintain effective service coverage, identify opportunities for improvement and support the delivery of wider business priorities.
This is a great opportunity for an internal colleague to take the next step in their development and build their leadership experience in a fast-paced, customer-focused environment.
What will you bring to the role?
Proven experience in managing and developing teams, ideally within a fast-paced, telephone-based environment.
Strong leadership skills with the ability to role model, care, connect and coach to drive performance, change, positive engagement and deliver against challenging objectives.Strong organisational and time management skills, with the ability to prioritise effectively and perform under pressure.
High levels of energy, drive and enthusiasm, with a proactive and continuous improvement mindset.
Knowledge of the mortgage intermediary market and an understanding of relevant regulatory and compliance requirements would be advantageous.
If you're enthusiastic about developing others, improving ways of working and gaining valuable leadership experience within Intermediary Distribution, we'd love to hear from you.
To prepare for this role and set yourself up for success, we recommend researching the position to understand how you could add value. Firstly, you should read and make sure you understand the job description, you could contact the hiring manager Lindsey Mountain @
[email protected] for an informal discussion and check on Collin to find any information about what's happening in the team/business area, or you could enquire about spending time with the team to learn more.
You can find guidance on the hiring process, CV tips, and interview preparation on the Internal Careers Website CareerZone and additional bite size learning resources on the Career Transitions Pathway on Thrive Career Transitions | Thrive! - The home of learning
You may also speak with your line manager or the TA Specialist for this vacancy - Mandy Carr for additional support with preparation.
Why wait? Apply now
Closing date for applications is Wednesday 15th July.
We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on
[email protected].
