Loch Ness Clansman Hotel are seeking a friendly and professional Night Porter to join our team. The successful candidate will be responsible for providing exceptional guest services, maintaining the cleanliness and organisation of the premises, and ensuring a welcoming environment for all visitors. This role offers an excellent opportunity to develop your skills within the hospitality industry, contributing to a positive guest experience.
Responsibilities
- Assist guests overnight
- Maintain the cleanliness and organisation of public areas, including lobbies, corridors, and service zones
- Support the front desk team with various duties as required, including answering calls with professional phone etiquette
- Ensure all communal spaces are tidy, safe, and presentable at all times
- Collaborate with other departments to ensure smooth operations and guest satisfaction
- Monitor and report any maintenance issues or safety hazards promptly
Skills
- Excellent phone etiquette and communication skills
- Previous experience in hotel or hospitality environments is advantageous
- Strong guest service orientation with a friendly and approachable demeanour
- Organised with the ability to prioritise tasks efficiently
- Knowledge of hospitality standards and procedures is beneficial
- Ability to work well as part of a team in a fast-paced environment
This role is ideal for individuals passionate about hospitality who enjoy engaging with people and contributing to memorable guest experiences. All positions are paid, reflecting our commitment to valuing our staff.
Pay: From £14.50 per hour
Experience:
- Hospitality: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Location:
- Inverness IV3 8AU (required)
Work Location: In person
