IT Support Engineer – 1st/2nd Line
Location: Beaconsfield, Buckinghamshire
Job Type: Full-time
Salary: 28,000- 34,000
About AzteQ Group
AzteQ Group is a growing Managed Service Provider with over 20 years’ experience delivering IT support, infrastructure, cloud, connectivity and cyber security solutions to clients across a range of sectors.
We’re looking for an IT Support Engineer to join our Service Delivery team and provide 1st and 2nd line support to our clients.
The Role
You’ll be responsible for resolving technical issues, managing support tickets and providing excellent customer service. The role includes a mixture of office-based, remote and client-site work, with occasional travel required.
You’ll work with technologies including:
- Microsoft 365, Exchange Online, SharePoint & Intune
- Microsoft Entra ID / Active Directory
- Windows and endpoint support
- Networking, DNS & DHCP
- Cloud services and RMM tools
About You
We’re looking for someone who has:
- Previous IT support or service desk experience
- Good knowledge of Microsoft Windows and Microsoft 365
- Experience with user accounts, devices and permissions
- Understanding of basic networking
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- A proactive, organised approach and the ability to take ownership
- Full UK driving licence and access to suitable transport
MSP experience, PSA/RMM experience and relevant IT certifications are desirable but not essential.
Why Join AzteQ?
We invest in our people and offer opportunities to develop your technical skills, gain industry experience, work towards certifications and progress into more senior engineering roles.
Interested? Apply now with your CV — we’d love to hear from you
Pay: £28,000.00-£34,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Transport links
Work Location: In person
