Telcam Fire & Security is looking for an experienced, organised and proactive Operations & Admin Assistant to join our growing team.
This is a long-term position for someone who is confident dealing with customers, engineers and day-to-day operational tasks. We are looking for someone who can stay organised in a busy environment, solve problems and take ownership of tasks rather than simply waiting for instructions.
The Role
Your day-to-day responsibilities will include:
- Answering incoming calls and dealing with customer enquiries
- Handling repair, maintenance and service requests
- Booking maintenance visits, call-outs and engineer appointments
- Coordinating with engineers and customers
- Keeping customers updated on scheduled works
- Managing emails and general correspondence
- Updating internal systems, records and job information
- Preparing and updating basic documents and spreadsheets
- Following up outstanding jobs and administrative tasks
- Supporting the operations team with general office administration
- Helping resolve day-to-day issues efficiently and professionally
What We're Looking For
We are looking for someone who is:
- Experienced in administration, operations or a similar office-based role
- Highly organised and able to manage multiple tasks
- Confident speaking with customers over the phone
- A strong problem solver who can use their own initiative
- Reliable, professional and punctual
- Comfortable working in a fast-paced environment
- Confident using computers and learning new systems
- Experienced with Microsoft Outlook, Word and Excel
- Able to communicate clearly with customers, colleagues and engineers
- Looking for a stable, long-term position where they can develop
Experience within fire & security, engineering, maintenance, construction, facilities management or another service-based business would be an advantage, but is not essential.
What We Offer
- Full-time, permanent employment
- Training on our systems and industry provided
- Long-term job stability
- Opportunity to take on greater responsibility as you develop
- Career progression within operations and management
- The opportunity to join a growing company at an exciting stage of its development
About Telcam
Telcam Fire & Security is an NSI Gold approved fire and security company providing services to domestic and commercial customers.
We are continuing to grow our operations and are looking for people who want to build a long-term career with the company and grow alongside us.
To apply, please submit your CV along with a short introduction outlining your relevant experience.
Pay: £25,420.00-£45,100.00 per year
Benefits:
- Company events
- On-site parking
Application question(s):
- How many years of experience do you have in an administration, operations, scheduling or customer service role?
- Which of the following Microsoft applications are you confident using without supervision?
- Have you previously worked in a role where you were responsible for booking appointments, engineers, maintenance visits or managing a diary/schedule?
Work Location: In person
