Job Title: Revenues Team Manager PO5
Location: Station Road, London, Greater London, N22 7TY
Contract duration: 3+ Months
Working Hours: 36 hours per week
Start Date: ASAP
Pay Rate: £27.81 per hour
Job Responsibilities
- Lead and manage a Council Tax Revenues team responsible for billing, collection, and enforcement activities
- Monitor team performance, quality standards, and compliance with legislation, policies, and procedures
- Maximise income recovery while ensuring fair, ethical, and customer-focused practices
- Identify service issues, implement improvements, and support training to prevent recurring problems
- Manage staff performance, development, and HR processes in line with council policies
- Support and deliver service improvement projects and operational changes
- Manage and review external revenues contracts, ensuring effective performance and outcomes
- Deputise for the Revenues Manager and provide operational support across the Revenues service
- Represent the council at external meetings, court hearings, tribunals, audits, and benchmarking activities
- Ensure compliance with data protection, health and safety, equal opportunities, and other statutory requirements
- Promote best practice and continuous improvement within the Revenues service
Person Specification
- Proven experience in Council Tax, Revenues, or local authority income collection services
- Experience managing and motivating teams within a performance-driven environment
- Strong knowledge of Council Tax legislation, enforcement processes, and revenue recovery procedures
- Ability to analyse performance data, identify risks, and implement effective solutions
- Experience managing change, improving processes, and delivering service improvements
- Strong understanding of HR policies, equality, diversity, and inclusion practices
- Excellent communication, negotiation, and stakeholder management skills
- Experience representing an organisation at meetings, hearings, or tribunals
- Ability to work independently, prioritise workloads, and meet deadlines
- Good IT skills and experience using relevant systems and applications
Job Ref: OR110095
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 3 months
Pay: £27.81 per hour
Experience:
- income collection: 2 years (required)
- managing council tax and revenues: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
