Hello!
We are looking for an experienced motor trade Service Advisor to join our front of house team.
**MAIN DEALER OR MOTOR TRADE EXPERIENCE IS ESSENTIAL, APPLICATIONS WITHOUT THIS ATTRIBUTE WILL NOT BE CONSIDERED**
If you are looking for a change and want to work for a manager that values his staff as individuals, then Hawkins in Penryn could be for you.
We aim to deliver a professional and relaxed atmosphere for our loyal customer base, so if this is the way you work, then please contact us.
We have a commission scheme for service plans and a bonus scheme based on customer reviews and process. OTE of between £30-35k is achievable, but there is no cap to the earnings.
The role:-
Customer Service Advisor
This is key role within our busy service department, working closely with our team of Technicians, Service Advisors and Service Manager and dealing with our customers directly.
Key elements of the role include:
- Meeting and greeting customers and effectively handling incoming customer service enquiries and service booking visits, calls and emails by creating a friendly and professional impression.
- To keep our customers updated with the progress of the work required on their vehicle.
- Ensure all customers are handled with a high level of care in a professional and friendly manner in accordance with Manufacturer and company customer satisfaction policies.
- To maintain an accurate and efficient schedule of appointments and associated flow of paperwork, data entry and record keeping consistent with manufacturer and company procedures.
- To maximise customer satisfaction and retention, through the use of a customer follow-up systems.
- Ongoing Manufacturer training on products, systems and processes to ensure you have the right knowledge to provide a first class service.
Essential Requirements
You must be a real team player, have excellent communication skills, be conscientious and systematic, stay positive at all times and have the motivation and determination to impress our customers on every occasion providing the high standards of customer service and care we have set.
Experience as a Service Receptionist/Advisor/Administrator within the Motor Industry or as a Customer Service Advisor is essential.
A full UK Driving Licence is also preferred.
For more information contact; Andrew Macdonald, Service Manager on 01326 377206.
Job Types: Full-time, Permanent
Pay: £26,436.80-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Work Location: In person
