POSITION SUMMARY
This position is responsible for: Supporting the Front Office and Housekeeping teams to provide a seamless guest experience. Assigning rooms according to guest requests and preferences whenever possible; Pre-registering designated guests and preparing key packets. Organizing and coordinating check-in and pre-registration procedures for arriving groups. Reviewing/Tracking/Accommodating requests for room/check-out changes when possible and communicating status to the appropriate staff. Confirming reservations and cancellations. Reviewing out-of-order rooms daily. Ensuring rates match market codes and document exceptions. Verifying and adjusting billing for guests. Filing guest paperwork or documentation. Setting up and processing all guest check-ins and check-outs. Blocking rooms. Running daily reports. Following up with guests to ensure their requests or problems have been met to their satisfaction. Receiving, recording and relaying messages accurately, completely and legibly.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: 1 - 2 years experience in luxury room operations.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
