Help through Crisis’ Adviser
Location: Wyre
Salary: £28,113
Hours: Full-time- 37 hours per week
Contract: Fixed-term- 3 year contract
Organisation: Citizens Advice Lancashire West
Are you passionate about helping people, and supporting people out of crisis?
Citizen Advice Lancashire West is looking for a ‘Help through Crisis’ Adviser to work alongside Wyre Council to ensure that residents who have received payments under the ‘Crisis Resilience Fund’ (CRF) are receiving support.
You will operate a triage system and connect residents to the best placed support, this may be through our general advice service, debt team, financial resilience advisor or one-to-one support with yourself. This one-to-one support will support residents who may have multiple complex issues and need additional guidance to overcome them.
This is an exciting opportunity to be a part of empowering people to overcome multiple issues and address the root cause of the crisis.
Responsibilities
- Manage and triage clients who have received payments from Wyre Council’s CRF to ensure they receive appropriate support
- Ensure triage system is working effectively
- Work collaboratively with internal teams and external partners to ensure a “no wrong door“ approach to support
- Maintain accurate, up-to-date case records using internal case management systems
- Build and maintain strong referral pathways to ensure residents access the most appropriate services
- Create and manage caseload for vulnerable clients receiving one-to-one support. This includes creating a risk assessment and support plan
- Empower clients who are receiving one-to-one support to set their own priorities
- Act for the client where necessary, this may include writing on behalf of the client
- Ensure that advice is accurate, compliant and meets regulatory standards
- Contribute to reporting requirements including:
- Client demographics
- Financial outcomes achieved
- Case studies and impact statements
- Wider outcomes, including health and wellbeing improvements
- Keep up to date with legislation, policies and procedures and undertake appropriate training
- Attend relevant internal and external meetings as agreed with the line manager
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
- Assist with CALW research and campaigns work by providing information about client issues, and alert clients of campaigns where appropriate
Person Specification
- Experienced in providing advice or support in areas such as welfare benefits and housing
- Ability to commit to and work with the aims, principles and policies of the Citizens Advice service
- Experience in supporting clients
- A strong communicator, able to explain complex information clearly and empathetically
- Ability to work on clearly defined targets. Ability to be highly organised. Self motivated.
- Skilled in working with vulnerable individuals in a supportive, non-judgemental way
- Organised, with the ability to manage a varied caseload
- Committed to delivering high-quality, accurate advice
- The ability to prioritise tasks, to identify and work to deadlines and to manage time effectively under own initiative
- Experience of using IT systems
- Demonstrate an understanding of policy changes and trends, and their implications for clients and service provision
- An understanding of and commitment to Equal Opportunities
- Knowledge of safeguarding procedures
- A commitment to continuous professional development, including a willingness to develop knowledge and skills
- Full UK diving license
Benefits include:
- 21 days holiday plus bank holidays, birthday leave and christmas shutdown
- 8% employer pension contribution (plus salary sacrifice NI benefit)
- Long service leave after 4 years
How to Apply
To apply, please submit your CV and a supporting statement outlining how you meet the person specification to Jodie Carney at [email protected]
Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications
Training will be held in Chorley (travel expenses will be reimbursed)
Pay: £28,113.00 per year
Benefits:
- Employee discount
- Free parking
- Referral programme
- Work from home
Work Location: On the road
