LOGISTICS ADMINISTRATOR
Location: Membury Logistics Centre, Ramsbury Road, Lambourn Woodlands, Hungerford, RG17 7TJ
Department: Client Services / Logistics
Working pattern: Monday to Friday
Work location: On site
Walker Logistics is a values-driven, family-run third-party logistics business with a proud history and ambitious plans for the future.
Founded in 1999, we have grown from a converted aircraft hangar near Membury Airfield into an established logistics partner supporting more than 50 UK and international brands.
We provide warehousing, omni-channel fulfilment, distribution, bonded warehousing and value-added logistics services. Despite our continued growth, we remain grounded in the principles on which the company was built: working together, taking responsibility, supporting our colleagues and customers, and building relationships that last.
ORGANISED AS A TEAM; COMMITTED AS A FAMILY
Our values guide how we work and who we are becoming:
DYNAMIC — DYNAMIC BY DESIGN
We bring energy and agility to our work. We respond quickly, adapt when priorities change and focus on practical solutions.
AMBITIOUS — AMBITION UNDER PRESSURE
We take ownership, maintain high standards and work hard to deliver accurate and reliable results for our customers and colleagues.
EVOLVING — EVOLVING WITH PURPOSE
We learn from experience, welcome feedback and continuously look for better, smarter and more effective ways of working.
We are now looking for an organised and dependable Logistics Administrator to provide essential administrative support to our client services and warehouse operations.
ABOUT THE ROLE
As a Logistics Administrator, you will work closely with our Client Relationship Managers and Account Managers to help ensure customer orders are processed accurately, efficiently and on time.
You will provide day-to-day administrative support across a range of customer accounts, helping to manage order documentation, shipping information, system updates, costs, reports and invoicing data.
The role requires close attention to detail and a clear understanding of how accurate administration supports warehouse productivity, customer service and correct billing.
You will also monitor order volumes, communicate concerns promptly and help ensure that the relevant operational teams have the information they need to complete their work.
This is a varied and fast-moving role that would suit someone who is process-driven, confident using computer systems and comfortable working with colleagues across different departments.
KEY RESPONSIBILITIES
Your responsibilities will include:
- Running customer orders using the correct printing method.
- Distributing printed orders to the warehouse, either directly to the relevant employees or through designated customer trays.
- Supporting Account Managers and Client Relationship Managers with administrative tasks.
- Producing stock reports and completing authorised system adjustments.
- Processing shipping labels for relevant customer orders.
- Ensuring all required order and customer references are included on shipping labels.
- Maintaining accurate shipping information so that carrier costs can be correctly identified and invoiced.
- Ensuring orders are closed with the correct costs before weekly or monthly customer invoicing.
- Developing a good understanding of the carriers used by Walker Logistics and the types of parcels handled by each.
- Using the shipping calculator accurately to determine delivery and carrier costs.
- Supporting the production of customer and operational KPIs.
- Providing Account Managers with accurate information for customer and management reporting.
- Monitoring order volumes and workflow throughout the day.
- Escalating changes in order volumes or operational demand to the relevant Account Manager or Client Relationship Manager.
- Helping operational teams identify when staffing levels may need to be reviewed.
- Maintaining close communication with the relevant Client Relationship Manager.
- Ensuring all assigned daily, weekly and monthly tasks are completed.
- Assisting with the preparation of customer charge sheets.
- Using CHESS outputs and other available information to support weekly and monthly invoicing.
- Completing administrative tasks consistently and to a high standard.
- Escalating promptly where a task may not be completed within the required timeframe.
- Identifying and reporting health and safety concerns.
- Recording health and safety concerns through SharePoint so that appropriate action can be taken.
- Attending internal team meetings where required.
- Keeping up to date with company information, customer requirements and operational changes.
- Answering telephone calls transferred through reception.
- Providing telephone cover for external calls when reception colleagues are on leave.
- Communicating professionally with customers, suppliers, colleagues and other external contacts.
- Supporting other reasonable administrative activities within the client services and logistics operation when required.
ABOUT YOU
We are looking for someone who is organised, reliable and comfortable working within a busy logistics environment.
You will need to work accurately, follow established processes and understand the importance of completing tasks within agreed deadlines.
You should have:
- Strong organisational and time-management skills.
- A process-driven and methodical approach to work.
- Excellent attention to detail.
- A reliable and consistent approach.
- Strong written and verbal communication skills.
- The ability to manage several tasks and priorities at the same time.
- The confidence to raise concerns or escalate delays promptly.
- A practical and solutions-focused approach.
- The ability to work independently when required.
- The ability to work collaboratively with Client Relationship Managers, Account Managers and warehouse teams.
- A professional telephone manner.
- The ability to maintain accurate records.
- The ability to work to deadlines within a fast-moving environment.
SYSTEMS AND TECHNICAL SKILLS
Applicants should have:
- Good working knowledge of Microsoft Office.
- Confidence using Microsoft Excel and Outlook.
- The ability to learn warehouse, shipping and customer-management systems.
- The ability to enter, check and interpret data accurately.
Experience using the following would be advantageous:
- CHESS or another warehouse management system.
- Shipping calculators or carrier-management systems.
- Stock reporting and order-processing systems.
- KPI and operational reporting tools.
Full training may be provided on Walker Logistics systems and processes.
WHAT OUR VALUES LOOK LIKE IN THIS ROLE
ENERGY
You keep administrative tasks moving, respond promptly and help maintain momentum across customer accounts and warehouse operations.
AGILITY
You adapt when order volumes or priorities change and remain calm and organised during busy periods.
DRIVE
You take ownership of your work, meet deadlines and follow tasks through until they are properly completed.
VISION
You understand how accurate order processing, shipping information and cost allocation support customer service and the wider business.
GROWTH
You welcome feedback, learn new systems and continue developing your knowledge of customers, carriers and logistics processes.
INNOVATION
You identify inefficient processes, suggest practical improvements and look for more accurate and effective ways of completing administrative tasks.
WHAT WE OFFER
Our benefits include:
- The opportunity to develop your knowledge and career within a growing, independent family business.
- Access to additional company benefits in accordance with the relevant qualifying periods and company policies.
JOIN US
This role would suit someone who takes pride in accuracy, enjoys working with systems and understands the importance of reliable administration within a busy logistics operation.
You will be joining a growing business that remains committed to teamwork, personal responsibility and long-term relationships with both its customers and employees.
We are ambitious about where we are going, dynamic in how we respond and committed to evolving with purpose.
Apply now to join Walker Logistics as our next Logistics Administrator.
