Are you an experienced Key Accounts Manager with a passion for building long-term customer relationships within the flooring or building products sector? Do you thrive on developing commercial strategies, identifying growth opportunities, and delivering exceptional customer service? Are you looking to join a growing, purpose-driven organisation that values innovation, sustainability, and people?
If so then we’ve got an amazing opportunity for you here at Kerakoll, a B corp certified company that brings passionate thinkers and makers together to build better places to live.
We're looking for a Key Account Manager to strategically manage and develop key customer accounts within our Flooring business. You'll be responsible for driving commercial growth, strengthening customer partnerships, and ensuring the successful execution of sales strategies that deliver both customer satisfaction and business profitability.
At Kerakoll, we're continuing to invest in our Commercial function and accelerate our growth ambitions. As part of a company with a people-first culture, this is an exciting time to join the team. This role offers the opportunity to make a real impact by shaping customer relationships, identifying new opportunities, and collaborating across the business to deliver outstanding results. If you're commercially driven, customer-focused, and excited by the opportunity to contribute to a growing organisation, we'd love to hear from you. Keep reading to find out more.
Benefits & Perks of Being Part of the Kerakoll Family
· Salary: £55 000 – £60 000 DOE per annum
· Monday to Friday (40 hours per week) : Four days on the market and one day admin
· Hybrid Working
· 25 days holiday plus a buy/sell holiday scheme
· Enhanced pension contributions
· Employee engagement events
· Reward & Wellbeing Portal providing:
o Discounts on retailers
o Salary sacrifice cycle to work & smart tech schemes
o Wellbeing resources & employee assistance programme
What You’ll be Doing at Kerakoll
· Managing and developing strategic customer relationships within national designated key accounts to maximise sales growth and customer retention.
· Executing commercial sales strategies and account plans aligned with business objectives and sales targets.
· Identifying opportunities to increase product penetration, revenue, and profitability across key accounts.
· Coordinating operational activities between customers and internal departments to ensure exceptional service levels and customer satisfaction.
· Supporting forecasting, budgeting, resource planning, and sales quota activities to drive effective business performance.
· Negotiating commercial agreements and economic conditions within agreed profitability parameters and company policies.
· Monitoring account performance, analysing sales data, and identifying trends to inform strategic decision-making.
· Overseeing order management processes to ensure customer orders are fulfilled accurately and in accordance with agreed terms.
· Ensuring all customer documentation and communications are accurate, timely, and compliant with company requirements.
· Working collaboratively with Sales, Marketing, Customer Service, Operations, and Finance teams to achieve shared business goals.
· Acting as a trusted advisor to customers, providing insight and support to strengthen long-term partnerships.
· Maintaining accurate customer records, account plans, and sales activity through CRM systems and reporting tools.
What you’ll Bring to Kerakoll
· Proven experience in a Key Account Management, Account Management, or Sales role within the building products industry, ideally within flooring products or related sectors.
· Three to five years of flooring experience
· Experience with house building
· Strong technical and commercial understanding of flooring products, materials, applications, and market trends.
· Experience dealing with contractors preferrable
· Demonstrable experience developing and executing strategic account plans that deliver sustainable sales growth.
· Excellent relationship-building skills with the ability to influence and engage stakeholders at all levels.
· Strong negotiation and commercial acumen with experience managing pricing discussions and commercial agreements.
· Analytical mindset with the ability to interpret sales data, identify opportunities, and drive performance improvements.
· Exceptional organisational and time management skills with the ability to manage multiple priorities and customer accounts.
· Excellent communication skills, both written and verbal.
· Strong proficiency in Microsoft Office and CRM systems.
· Proven ability to work collaboratively across multiple business functions to achieve common objectives.
· Full UK driving licence and willingness to travel regularly to meet customers and support business requirements.
More about Kerakoll
The Kerakoll Group is a multinational company working in the construction industry, offering an integrated range of products and services for building better places to live.
Kerakoll was established in 1968, in the heart of the Sassuolo ceramic district, and began by producing ceramic tile adhesives. Today, the Group is divided into four Business Units focusing on the needs of Laying, Construction, Surfaces and Services.
Our Group currently provides work for over 2,450 people including employees and freelancers. Today we have a direct presence in 12 countries and operate 24 production plants.
Kerakoll is a Benefit Corporation. We also obtained B Corp certification in 2023, confirmation of our journey towards a new ESG business model generating economic, social and environmental value.
For more information: www.kerakollgroup.com
What it means to work at Kerakoll
At Kerakoll, we are committed to creating a working environment based on trust, inclusion and respect, inspired by the principles of loyalty, transparency, sustainability and efficiency. We value the wealth of knowledge, experience and skills that each person brings with them, considering it an essential element of excellence and competitiveness. We promote meritocratic policies that recognise and develop individual qualities and potential, striving to ensure fairness and inclusion at every stage of the career path. Our selection processes are based exclusively on knowledge and skills, in full compliance with equal opportunities, so we do not accept any form of discrimination based on ethnicity, nationality, gender, age, disability, sexual orientation, political opinions, trade union membership, religious beliefs or personal circumstances.
Finally, we collaborate with partners who share our values to attract the best talent and build a cohesive community where everyone can feel valued and free to express their potential.
Next Steps
If this sounds like the opportunity for you, we’d love to hear from you. Please apply today. If you do not receive a response within two weeks of submitting your application, please consider your application unsuccessful on this occasion – but we encourage you to apply again for future roles that align with your skills and experience.
Pay: £55,000.00-£60,000.00 per year
Work authorisation:
- United Kingdom (preferred)
Work Location: Hybrid remote in Leyland
