About EM Tuition
EM Tuition is an education business with a vision to close the inequality gap in education by providing inclusive services to all. EM Tuition is a small, fast paced team, based in Broxbourne, Hertfordshire working directly with Local Authorities to provide an excellent service for children who may need alternative education.
The successful applicant will report directly to the Contracts Director and will be required to work predominantly from the office.
Overview
The Contracts Manager plays a pivotal role at EM Tuition, overseeing the full lifecycle of learner experiences and ensuring contract profitability. This role involves delivering outstanding service across assigned accounts while supporting the company’s growth strategy.
You will act as the key liaison between all stakeholders—parents, tutors, schools, and Local Authorities—ensuring clear communication and a consistent, joined-up approach. Your work will directly shape better outcomes for children who need it most by keeping everyone informed, aligned, and focused on the learner’s success.
Key Objectives
· Deliver consistent, high-quality tuition services to vulnerable learners.
· Maintain excellent client satisfaction and tutor engagement across all contracts.
· Contribute to new business wins and the overall reputation of EM Tuition as a trusted provider.
· Improve learner outcomes through effective coordination and oversight.
Key Responsibilities
Strategic & Operational Responsibilities
· Drive long-term value creation and contribute to the overall growth of the business.
· Maintain a strong understanding of your local market, including educational and community needs.
· Work with Bid Writers or independently prepare mini-bids to acquire new business opportunities.
· Own and manage the Profit & Loss (P&L) for assigned contracts to ensure profitability.
Account & Stakeholder Management
· Build and maintain strong relationships with all key stakeholders, including Local Authorities, schools, parents, and tutors.
· Act as the main point of contact for all inquiries related to your allocated accounts.
· Attend and lead meetings with account contacts, including planning, review, medical, and safeguarding meetings as required.
Service Delivery & Performance Monitoring
· Ensure monthly KPIs are met and exceeded across all contracts managed.
· Monitor and evaluate tutor performance and learner outcomes.
· Create and present monthly performance reports for internal and external stakeholders.
· Write comprehensive reports to Local Authorities as requested.
Tutor Management & Support
· Source, assess, and allocate the most suitable tutors for each contract.
· Provide continuous support to tutors in their region, including guidance on lesson planning and communication.
· Conduct tutor assessments and provide constructive feedback to drive performance improvement.
· Build and maintain strong relationships with tutors to support retention and morale.
· Conduct probationary reviews and ongoing performance reviews for tutors, providing structured feedback and implementing performance improvement plans where required.
Administration & Compliance
· Maintain accurate and up-to-date records across all contracts, tutors, and learners.
· Ensure all documentation is completed, stored, and updated in line with company and Local Authority requirements.
· Manage system updates, data entry, and internal trackers to support service delivery and reporting.
· Support compliance with safeguarding, data protection, and regulatory requirements.
· Ensure all tutor documentation) is complete and compliant.
Documentation & Reporting
· Create, maintain, and update all documentation relevant to managed accounts.
· Communicate key updates and generate reports as needed for both internal teams and external stakeholders.
Person Specification
Essential Skills & Experience
· Proven experience in contract or account management, preferably in the education or public sector.
· Excellent interpersonal and communication skills.
· Strong organisational and multitasking abilities.
· Commercial acumen and experience managing budgets and KPIs.
· Ability to write professional reports and bid proposals.
· Good communication
· Excellent IT skills
· Good attention to detail
· Excellent stakeholder management
Desirable
· Experience working with Local Authorities or education-based services.
· Knowledge of safeguarding procedures and education regulations.
· Previous experience managing or supporting educators/tutors.
Company Benefits
- 32 days holiday (including 8 Bank Holidays), increasing annually to a cap of 35 days.
- Company pension scheme NEST
- Free local gym membership after 3 months.
Disclosure and Barring Service Clearance (DBS check)
Our Company is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share this commitment.
The success candidates will be required to declare any convictions, cautions, reprimands or final warnings which would not be filtered in line with current guidance, (Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) A criminal record will only be taken into account where the conviction is relevant to the position being applied for, and will not necessarily block candidates from employment. Any decision will depend on the precise nature of the work and the circumstances and background to the offence.
Equal opportunities
EM Tuition is an Equal Opportunity Employer, committed to diversity and inclusion. We have a working environment where we value and respect every individual unique contribution, enabling all of our employees to thrive and achieve their full potential. EM Tuition has a diverse workforce that is representative at all job levels.
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
- Casual dress
- Gym membership
Ability to commute/relocate:
- Waltham Cross EN8 0NL: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- education: 1 year (required)
- Account management: 1 year (required)
Work Location: In person
