Job Ref: PRO1222
Branch: Mercure Daventry Court Hotel
Location: Mercure Daventry Court Hotel, Daventry
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 04/08/2026
Closing date: 04/09/2026
We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.
Objectives of this role
- Act as a face of the hotel while greeting guests in a polite and professional manner
- Supervise daily tasks for all front desk operations
- Respond to guest questions and concerns
- Assist guests in a professional and timely manner
- Promote a positive and polite work environment
- Offer five-star customer service to all guests
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer phone calls and book reservations
- Make plans for guests as requested
- Upsell hotel packages when appropriate
- Communicate with other hotel staff members to ensure smooth operations
- Track and update general supply inventory
Skills and qualifications
- Strong verbal and written communication skills
- Exceptional customer service skills
- Problem-solving mindset
- Outstanding professionalism
- Ability to multitask and excel in a fast-paced environment
- Ability to work well with others
Preferred qualifications
- Hospitality work experience
- Knowledge of property management systems and hotel reservation software
- Flexible weekend, nighttime, and long-hour availability
At Mercure Daventry Court Hotel, we believe the best workplaces are built on great people, genuine support and opportunities to grow together.
Surrounded by beautiful grounds and a welcoming atmosphere, our hotel is a place where people come together to create memorable experiences, whether that's for a relaxing break, an important business event or a special celebration. That same sense of care extends to our team.
Whether you're launching your hospitality career or taking the next step, you'll be part of a friendly and supportive team where your ideas matter, your development is encouraged and your contribution is recognised. Every day brings new opportunities to learn, build confidence and develop your career.
Our hotel features 155 comfortable bedrooms, Fuel Bar Restaurant, a welcoming lounge area and extensive leisure facilities including a swimming pool, gym, sauna and steam room. With 15 flexible meeting and event spaces, we welcome everything from business conferences and training events to weddings and celebrations, giving our team the opportunity to experience every side of modern hospitality.
If you enjoy working with people, thrive in a collaborative environment and want to grow with a team that's passionate about hospitality, we'd love to hear from you.
Bring your personality. Build your future. Create memorable experiences with us.
