We are looking for a full-time, experienced Business Support Administrator to join our Service Support team for a 12–15-month contract to cover maternity leave.
This role is fully office based. If you’re seeking a new challenge and the chance to make a real impact within a well-established business, this could be the role for you.
The successful candidate will be responsible for managing client accounts, ensuring the accurate and timely collection of payments in a predominantly B2B environment, and maintaining strong working relationships with clients and colleagues.
Credit Control & Finance
· Carry out all credit control activities, ensuring accurate and timely collection of payments (including subscriptions)
· Develop strong relationships with clients and internal SSG teams to resolve queries and disputes quickly and professionally
· Complete daily bank reconciliations, keeping customer accounts fully up to date
· Maintain accurate records of communication and agreements
· Prepare and issue client invoices in line with contract agreements and monthly statements
· Process cancellations and transfers
· Support accounts payable activities, resolving discrepancies with supplier invoices, staff expense claims, and credit card usage
· Manage company credit card transactions and reconciliations
Training Administration
· Assist with the processing of bookings ensuing all information is accurate and any additional information required for specific courses is received prior to the delivery date
· Respond to any queries raised by clients in response to booking confirmations, liaising with other teams within SSG as necessary
· Process updated information provided by S&CS team relating to bookings
· Processing cancellations and transfers, updating resources as required
· Work with Services Support team to provide information required to meet the timelines for delivery of pre-course materials
· Work with the Service Delivery team to ensure they have all the information required to deliver the training sessions
· Final pre-course checks for all courses to ensure SSG maintains its customer service and delivery standards
· Process and update course notifications for awarding body courses within specified deadlines
· Create online links for virtual course presentations and allocating to tutor calendars
· Updating tracking spreadsheets
General Administration
· Assist with invigilation of online exams
· To assist with arrangements for lunch, refreshments and clearing of training rooms for courses held at the Plymouth Training Centre.
· To make effective use of computer systems (hardware and software) to perform administrative tasks
Please note that this list is not exhaustive, and you may be asked from time to time to perform duties outside of your normal job role, as is reasonable
Skills & Experience
· A minimum of 2 years’ experience of working within a busy financial / office environment
· Proficient in Xero and MS Office – particularly Word, Excel, Outlook, SharePoint and Teams
· Highly organised with a keen eye for detail and accuracy
· Ability to work under pressure and manage multiple priorities
· Strong interpersonal and communication skills (verbal and written), being confident dealing with internal and external stakeholders
· Ability to work using multiple software platforms including training management and CRM systems
· A proactive, can-do attitude with a willingness to solve problems and support others
· A sense of humour
Pay: £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
