At The Grand, York, our Nights Team play a vital role in ensuring every guest enjoys a safe, seamless and memorable stay. As our Loss Prevention Agent, you'll play a key role in protecting our guests, colleagues and hotel while delivering the exceptional service our guests expect.
Our Nights Team keeps The Grand, York running while the rest of the city sleeps. As our Loss Prevention Agent, you'll help create a safe, welcoming and secure environment for our guests and colleagues. Here's what you'll be up to:
- Conduct regular security patrols and fire walks, responding promptly to incidents, emergencies and guest concerns while ensuring the safety and security of the hotel at all times.
- Support the Night Manager and Front Office team by welcoming guests, assisting with arrivals and departures, delivering guest requests and providing exceptional service throughout the night.
- Carry out routine property inspections and basic maintenance tasks, identifying and resolving minor issues to ensure the hotel remains safe, compliant and well presented.
- Protect the hotel's assets by monitoring access, completing accurate incident reports and ensuring all health, safety, fire and security procedures are followed.
- Work collaboratively across departments, providing operational support wherever needed to ensure the hotel runs smoothly and guests receive an outstanding overnight experience.
At Splendid Hospitality, our values are at the heart of everything we do - and we'd love you to bring them to life every day.
- Open – You're approachable, welcoming and build trust with guests and colleagues through clear communication, professionalism and respect.
- Nimble – You remain calm under pressure, adapt quickly to changing situations and take initiative to resolve issues before they become problems.
- Brilliant – You take pride in delivering exceptional service while maintaining the highest standards of safety, security and attention to detail.
- Honest – You act with integrity, take ownership of your responsibilities and always do the right thing for our guests, colleagues and hotel.
Bring your professionalism, positive attitude and passion for hospitality, and we'll give you the training, support and opportunities to build a rewarding career with The Grand, York.
When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
- Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
- Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
- Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
- Life Assurance - peace of mind for you and your loved ones.
- Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
- Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development - opportunities available to progress your skills and career.
Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.
A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.
