We're looking for an enthusiastic and passionate Service Manager to lead our friendly, experienced team in Groeslon/Caernarfon and help make every day remarkable for the people we support.
This is a rewarding opportunity to lead a dedicated team and make a lasting difference to the lives of the people we support, helping them achieve their goals, pursue their interests and live the lives they choose.
Role: Service Manager
Location: Groeslon/Caernarfon, Gwynedd
Hours: 37 hours. Your shift pattern will include weekends.
Salary: £34,416pa and our sleep-in shifts at £60 per night. Our travel expenses is paid 55p per mile
Contract: Permanent Contract
Click here to learn more about growing your career at Cartrefi Cymru.
What you’ll be doing:
As Service Manager, you'll be responsible for the day-to-day leadership and management of two supported living services, where six young gentlemen live full, active and varied lives. Each person has their own interests, goals and aspirations, and you'll play a key role in ensuring they are supported to enjoy meaningful opportunities, develop their independence and remain active members of their local communities.
These are vibrant services where no two days are the same. Whether it's supporting people to enjoy holidays, social events or hobbies, you'll lead a culture that promotes choice, independence and positive risk-taking. You'll inspire your team to think creatively, encourage new experiences and ensure every person is supported to achieve the outcomes that matter most to them.
You'll provide visible, motivational leadership to an enthusiastic, hardworking and experienced team of Support Workers, creating an environment where people feel valued, supported and empowered to deliver exceptional, person-centred support. You'll build on the team's strengths through regular supervision and development, recognising success while encouraging continuous learning and innovation.
Working closely with the people we support, their families, health and social care professionals and other stakeholders, you'll build strong partnerships that ensure high-quality, coordinated support. You'll also oversee the effective management of the services, including reviewing support plans, service delivery plans, progress records and risk assessments, ensuring they remain current and reflect the principles of person-centred and relationship-centred Active Support.
As Service Manager, you'll champion quality, continuously look for opportunities to develop the services and ensure compliance with regulatory requirements and organisational standards. Above all, you'll be passionate about enabling the six young gentlemen to live the lives they choose, promoting independence, confidence and meaningful participation every day, while leading a team that shares your commitment to making every day remarkable.
We’d love to hear from you if you have:
- experience supporting and leading a team in a social care setting
- Level 5 qualification in Health and Social Care (or willing to work towards a Level 5)
- a strong caring nature to support others to live an enriched life and fulfil their potential
- effective communication and the ability to influence others
- a working knowledge and understanding of the Care Council for Wales Code of Practice
- flexibility to work shifts and provide cover as required
- Welsh language skills are desirable so you can effectively communicate with Welsh-speaking service users and meet their cultural and linguistic needs
Our Benefits
- Training and development opportunities
- 25 days annual leave rising to 30 days after 5 years’ service with the option to buy and sell leave
- Health and Wellbeing programme - 24 hour access to our Employee Assistance Programme
- Company pension
- Benefits and discount platform
- Blue Light discount card
About Us
Our mission is to build a better future by focusing on people with learning disabilities and their families. We’re a Cooperative, which means putting people at the heart of our decision making and support. You can find out more about this here
Our Values
We’ve made a promise to the people we support, setting out our commitments to them and how they can expect to be supported, our values include:
Honesty
Trust
Kindness
Respect
Wellbeing
