At Abodus, we create student communities where people feel safe, supported and excited to live. Every interaction matters — from the first enquiry to day-to-day support — and our Sales & Service Advisors play a key role in shaping that experience.
As a Sales and Service Advisor, you’ll be the first point of contact for prospective and current residents, helping drive bookings while delivering friendly, efficient and professional service.
This is a front-line, customer-facing role focused on delivering excellent service and supporting the sales journey. You’ll manage enquiries, support residents and ensure every interaction reflects our brand and values.
You’ll play an important role in both first impressions and ongoing experience, helping convert enquiries into bookings while maintaining a welcoming and supportive environment for residents.
What You'll Be Doing:
Sales & Lettings Support
- Respond to enquiries and guide prospective residents through the booking journey.
- Conduct property viewings, showcasing the building and facilities in a positive and engaging way.
- Support conversion of enquiries into bookings through excellent customer interaction.
- Assist with rebooking campaigns and peak leasing periods.
Customer Service Support
- Act as the first point of contact for residents, visitors and enquiries.
- Provide clear, accurate and timely responses in person, via phone and email.
- Support residents with day-to-day queries, escalating issues where appropriate.
- Maintain a friendly, professional and welcoming front-of-house environment.
Resident Experience
- Build positive relationships with residents and contribute to a welcoming community.
- Support communication of events, updates and key information.
- Gather feedback from residents to support continuous improvement.
Administration
- Maintain accurate and up-to-date records across booking and management systems.
- Process applications, bookings and resident documentation in line with company procedures.
- Ensure compliance with data handling and operational standards.
Operational Support
- Assist with check-in and check-out processes, ensuring a smooth experience for residents.
- Support general building operations and presentation standards in line with company procedure and ANUK Guidelines.
- Work collaboratively with the wider team to ensure consistent service delivery.
What We’re Looking For:
- Customer Focused: You enjoy helping people and creating positive experiences.
- Confident Communicator: Comfortable interacting with a wide range of people.
- Sales Mindset: Motivated to convert enquiries and support occupancy targets.
- Organised: Able to manage multiple tasks and maintain accuracy.
- Team Player: Works well with others and supports shared goals.
- Adaptable: Comfortable in a fast-paced and changing environment.
Why You’ll Love It!:
- Career Development: A great entry point into student accommodation and operations.
- Progression Opportunities: Clear pathway into Operations Manager and wider roles.
- Variety: A dynamic role combining customer interaction, sales and operations.
- Supportive Team: Work in a collaborative and welcoming environment.
- Impact: Play a key role in shaping residents’ first impressions and daily experience.
Location: Newcastle
Hours: 30 Hours per week- 8am until 8pm Monday to Sunday on a rota basis.
Job Types: Part-Time, Permanent
Pay: £12.71 per hour
Benefits:
- Health & wellbeing programme
- Salary sacrifice
- Retail discounts
- Financial planning services
- Company events
Work Location: In person
Pay: £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Financial planning services
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
