About Us
Philip Bannister & Co is a well-established and highly regarded estate agency, known for our professional, friendly approach and commitment to delivering outstanding service. We specialise in residential sales and lettings, providing expert guidance to buyers, sellers, landlords, and tenants. Due to our continued success and growth, we are seeking an experienced and ambitious Lettings Assistant Manager to join our dynamic team.
The Role
As Lettings Assistant Manager, you will play a key leadership role within our busy lettings department, supporting the day-to-day management of the team while ensuring the highest standards of customer service and compliance are maintained. This is an excellent opportunity for an experienced lettings professional looking to take the next step in their career with a respected and forward-thinking agency.
You will be responsible for helping drive business growth, managing landlord and tenant relationships, overseeing property management operations, and supporting the Lettings Manager in achieving departmental targets.
Key Responsibilities
- Supporting the Lettings Manager in the day-to-day running of the lettings department.
- Assisting in the management, motivation, and development of the lettings team.
- Managing landlord and tenant enquiries, providing expert advice and guidance.
- Overseeing all aspects of property management, including maintenance issues, inspections, compliance, and tenancy renewals.
- Managing the lettings process from viewings through to move-in, ensuring a smooth customer journey.
- Ensuring compliance with all current lettings legislation and industry regulations.
- Building and maintaining strong relationships with landlords, tenants, contractors, and professional contacts.
- Supporting business development initiatives and identifying opportunities to grow the lettings portfolio.
- Monitoring departmental performance and contributing towards achieving business objectives and targets.
- Keeping up to date with local market trends and changes in legislation.
About You
To be successful in this role, you will need:
- Current and relevant experience within the residential lettings industry, ideally at Senior Negotiator, Property Manager, Valuer, or Assistant Manager level.
- A strong understanding of lettings legislation, compliance requirements, and best practice.
- Proven ability to build and maintain excellent client relationships.
- Strong organisational, communication, and leadership skills.
- A proactive, results-driven approach with excellent attention to detail.
- The ability to work effectively under pressure and manage multiple priorities.
- Experience using property CRM systems and Microsoft Office applications.
- A full UK driving licence and access to a vehicle.
What We Offer
- Competitive salary.
- Opportunities for professional growth and career progression.
- Supportive and friendly team environment.
- Ongoing training and professional development.
- Access to an Employee Assistance Programme (EAP).
- Statutory holiday entitlement.
- The opportunity to work with one of the area's most respected independent estate agencies.
If you are an experienced lettings professional looking to advance your career in a leadership role with a reputable estate agency, we would love to hear from you.
Benefits:
- Company events
- Health & wellbeing programme
Experience:
- Estate Agency: 1 year (required)
Work Location: In person
