Job Purpose
The Night Porter is responsible for ensuring the smooth and safe operation of the hotel throughout the night. This includes providing a friendly and professional service to guests, completing overnight reception duties, maintaining hotel security, carrying out cleaning and preparation tasks, and ensuring the hotel is ready for the following day.
The successful candidate will be reliable, responsible and able to work independently, while maintaining a high standard of customer service at all times.
Key ResponsibilitiesGuest Service & Reception
- Welcome and assist guests arriving during the night in a friendly and professional manner.
- Complete late check-ins and assist guests with any enquiries or requests.
- Handle guest queries, complaints and requests appropriately and escalate issues when necessary.
- Process payments and complete relevant reception and cash-handling procedures.
- Answer telephone calls and respond to guest enquiries.
- Assist guests with taxis, emergency situations and other reasonable requests.
- Carry out early-morning check-outs where required.
- Maintain a professional and welcoming presence throughout the night.
Night Audit & Administration
- Complete all required night reception procedures and end-of-day tasks.
- Check bookings, room rates, payments and transactions for accuracy.
- Reconcile cash, card payments and other financial transactions in accordance with hotel procedures.
- Complete night audit reports and any other required paperwork.
- Ensure all reception and administrative records are accurate and up to date.
- Prepare relevant information for the morning reception team.
Security & Safety
- Conduct regular checks of the hotel throughout the night.
- Ensure external doors and designated areas are secure.
- Monitor the hotel for any unusual activity, hazards or maintenance issues.
- Respond appropriately to alarms, emergencies and incidents.
- Follow all hotel fire, health & safety and emergency procedures.
- Report any incidents, accidents, maintenance issues or security concerns to management.
- Ensure only authorised guests and visitors have access to hotel areas during the night.
- Be familiar with the hotel's emergency procedures and evacuation arrangements.
Cleaning & Hotel Preparation
- Carry out light cleaning duties throughout the night, including public areas, reception and other designated areas.
- Keep reception and public areas clean, tidy and presentable.
- Clean and replenish toilets and other public facilities when required.
- Empty bins and remove rubbish in accordance with hotel procedures.
- Carry out any additional cleaning tasks required during quieter periods.
- Assist with setting up breakfast areas and preparing the hotel for the morning service.
- Ensure breakfast areas and relevant equipment are ready for the morning team.
General Duties
- Complete the hotel's night porter checklist accurately.
- Carry out regular property checks and report any defects or maintenance requirements.
- Assist other departments where reasonably required, particularly during quiet periods.
- Maintain confidentiality regarding guests, staff and hotel business.
- Follow all hotel policies, procedures and standards.
- Maintain a professional appearance and attitude at all times.
- Undertake any other reasonable duties requested by management.
Skills & Experience
Essential:
- Excellent customer service skills.
- Good communication skills.
- Reliable and punctual.
- Able to work independently and use initiative.
- Responsible and trustworthy.
- Good attention to detail.
- Able to remain calm and professional when dealing with difficult situations.
- Comfortable working alone during periods of the night.
- Basic computer skills.
- Willingness to carry out cleaning and general hotel duties.
Desirable:
- Previous hotel, hospitality or night work experience.
- Previous reception experience.
- Experience using hotel booking or reception systems.
- Experience handling cash and card payments.
- Knowledge of basic health & safety and fire procedures.
Working Conditions
- Primarily night-time working hours, including weekends and bank holidays as required.
- The role involves periods of working independently.
- The position may involve walking around the hotel regularly and carrying out light physical duties.
- Flexibility may be required depending on hotel occupancy, events and operational requirements.
Personal Qualities
The ideal candidate will be:
- Reliable – dependable and punctual for every shift.
- Professional – represents the hotel positively at all times.
- Friendly – provides a warm and welcoming service to guests.
- Responsible – takes ownership of the hotel's safety and security during the night.
- Observant – notices potential problems and reports them promptly.
- Flexible – willing to assist wherever required.
- Self-motivated – able to remain productive without constant supervision.
- Calm under pressure – able to deal appropriately with emergencies or difficult situations.
Performance Standards
The Night Porter is expected to:
- Maintain high standards of guest service.
- Complete all required night duties and checklists.
- Maintain hotel security throughout the shift.
- Complete night audit and financial procedures accurately.
- Keep public areas clean, tidy and presentable.
- Communicate effectively with management and the incoming team.
- Report incidents, maintenance issues and concerns promptly.
- Follow all hotel policies, health & safety requirements and emergency procedures.
This job description is not exhaustive and may be amended from time to time to meet the operational needs of the hotel. The employee may be required to undertake other reasonable duties as directed by management.
Job Type: Full-time
Pay: £10.85-£12.71 per hour
Work Location: In person
