Henley Audio is seeking a dedicated and enthusiastic Customer Service Representative to join our team in Didcot. The ideal candidate will be interested in audio equipement and committed to providing exceptional customer service. You will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly and professionally.
- Provide information about Henley Audio products and services.
- Assist customers with product selection and troubleshooting.
- Process orders, returns, and exchanges efficiently.
- Maintain accurate customer records and handle confidential information with discretion.
- Collaborate with the sales and technical support teams to address customer needs.
- Monitor customer feedback and suggest improvements to enhance customer satisfaction.
Required Qualifications
- Previous experience in a customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- A friendly, patient, and professional demeanour.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Didcot OX11 7WB: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
