About the Role:
Birmingham is a city built on innovation, business growth, and strong professional relationships. At RKGKE Solutions, we help organisations improve performance through reliable business services and customer-focused solutions. We believe that successful partnerships are built through trust, communication, and a deep understanding of client needs.
We are looking for an Account Manager who can take ownership of client relationships and help drive long-term customer success. You are not just managing accounts; you are becoming a strategic partner for clients, understanding their goals, identifying opportunities, and ensuring they receive exceptional service.
You will work closely with internal teams, customers, and business stakeholders to deliver solutions that create measurable value. This role is ideal for someone who enjoys relationship building, problem-solving, and taking responsibility for the success of key accounts.
Why Work With Us?
Growth Opportunities: We are a growing business where motivated professionals can develop their skills, take ownership of projects, and progress their careers.
Client Impact: Your work will directly influence customer satisfaction, retention, and business growth. You will have the opportunity to build meaningful partnerships with clients.
Collaborative Culture: We value teamwork, open communication, and practical ideas. You will work with supportive colleagues who are focused on achieving shared goals.
Professional Development: We encourage continuous learning and provide opportunities to strengthen your account management, communication, and commercial skills.
Key Responsibilities:
Client Relationship Management: Build and maintain strong relationships with assigned clients. Act as the main point of contact and ensure customer needs are understood and supported.
Account Growth: Identify opportunities to improve client outcomes, increase engagement, and support business development activities.
Customer Success: Monitor account performance, address challenges proactively, and ensure clients receive consistent, high-quality service.
Internal Collaboration: Work with operational and support teams to coordinate solutions, manage priorities, and deliver excellent customer experiences.
Reporting & Communication: Prepare account updates, track key activities, and provide clear communication to clients and internal stakeholders.
Problem Solving: Understand customer challenges and recommend practical solutions that support long-term partnerships.
What We Are Looking For:
Experience: Previous experience in Account Management, Client Relationship Management, Customer Success, Sales, or a similar customer-facing role.
Communication Skills: Strong written and verbal communication skills with the ability to build relationships with different types of clients.
Organisation: Ability to manage multiple accounts, priorities, and deadlines while maintaining attention to detail.
Commercial Awareness: Understanding of customer needs, business objectives, and opportunities for account growth.
Technology Skills: Comfortable using CRM systems, Microsoft Office tools, and digital business platforms.
Mindset: You are proactive, dependable, and customer-focused. You enjoy solving problems, taking ownership, and creating positive client experiences.
Pay: £30,000.00-£35,000.00 per year
Benefits:
- Cycle to work scheme
- Flexitime
- Health & wellbeing programme
- Paid volunteer time
Work Location: Hybrid remote in Birmingham B12 0RP
