Secondment Cover 12-months fixed term
We are looking for a dynamic and experienced Service Manager to join our Outpatients Team. You will be working alongside the Head of Outpatients, with a key role in the operational management, planning, delivery and performance monitoring of outpatient services across the Trust.
The post holder will work closely with clinical, operational and administrative teams to ensure the delivery of safe, effective and patient-centred services. You will support the achievement of key performance standards, including patient access targets, waiting times and service efficiency, while contributing to service improvement initiatives and the development of outpatient pathways.
About You
You will have management experience within a complex organisation, ideally in a healthcare setting, alongside a first degree (or equivalent relevant qualification). You will possess a strong understanding of current NHS priorities, patient access and operational performance management, coupled with excellent leadership, communication and organisational skills.
The successful candidate will be proactive, highly motivated and able to build effective working relationships with a wide range of stakeholders to support the continued development of high-quality outpatient services.
Apply today!
Reporting to the Head of Outpatients, your responsibilities will include:
Operationally manage outpatient services, ensuring the delivery of safe, effective and patient-centred care.
Support the Head of Outpatients in the planning, delivery and day-to-day management of outpatient services and administrative teams.
Monitor and manage performance against national and local standards, including clinic utilisation, waiting times, and Was Not Brought (WNB) rates.
Work closely with clinical and operational teams to support effective capacity planning, service delivery and resource utilisation.
Lead and support service improvement initiatives to enhance patient experience, efficiency and quality of care.
Develop and maintain systems to monitor performance, identify areas for improvement and support informed decision-making.
Support the management of incidents, complaints and service concerns, ensuring lessons learned are embedded into practice.
Build effective working relationships with clinical, operational and corporate teams to support the delivery of Trust objectives.
At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.
We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.
We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.
Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.
As we approach our 150th anniversary this year, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.
We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.
For more information on the main responsibilities for this post, please refer to the job description and person specification.
******We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.
This role has been assigned occupation code 1171 using the CASCOT coding tool. Under current Home Office guidance for further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit: Skilled Worker visa: Your Job – GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK
Diversity Statement
At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.
Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at
[email protected]. Together, we’re building a workplace where everyone belongs.
#LI-Onsite
