Launch Your Career in Technology with Global Telemetrics
Global Telemetrics is an award-winning technology business based in Coalville, specialising in innovative vehicle security and stolen vehicle tracking solutions through trusted brands including SmarTrack and Autowatch UK.
As part of our continued growth, we are looking for a motivated and enthusiastic Technical Apprentice to join our established Technical Team. This is an exciting opportunity for someone with a genuine passion for technology who wants to develop practical IT skills whilst working towards a recognised apprenticeship qualification.
Working alongside experienced technical professionals, you will gain hands-on experience across IT support, infrastructure, networking, device management, technical projects, and business systems, providing a solid foundation for a long-term career in technology.
What You'll Be Doing
As a Technical Apprentice, you'll support the day-to-day operations of the Technical Department while developing your skills through structured learning and practical experience.
Your responsibilities will include:
- Providing first-line technical support for hardware, software, network, and user-related issues
- Assisting users via telephone, email, remote support, and in-person visits
- Setting up, configuring, and maintaining desktops, laptops, mobile devices, and peripherals
- Supporting workstation deployments, including multi-screen setups and desk configurations
- Assisting with Microsoft Intune device provisioning, policy deployment, and lifecycle management
- Supporting Microsoft 365, Google Workspace, and 3CX telephony systems
- Managing user onboarding and offboarding, including account creation, permissions, and device allocation
- Processing new equipment and maintaining accurate asset registers and stock records
- Assisting with network infrastructure tasks including CAT5/CAT6 cabling, patching, and hardware installations
- Supporting CCTV and Door Access systems, including device setup and IP configuration
- Assisting with server hardware and UPS maintenance activities
- Monitoring and updating helpdesk tickets, escalating issues where appropriate
- Participating in technical projects, upgrades, system rollouts, and continuous improvement initiatives
- Liaising with users to diagnose and troubleshoot technical issues
- Working with suppliers and subcontractors to support delivery of technical objectives
- Maintaining accurate technical documentation and departmental records
- Supporting departmental administration and project coordination activities
- Support the installation, configuration, testing, and troubleshooting of vehicle tracking devices and related equipment.
- Assist with maintaining vehicle specification data, product information, installation guides, and technical documentation for internal teams and dealers.
- Liaise with dealers, installation partners, suppliers, and third-party service providers to help resolve vehicle technology and installation-related queries.
- Support the administration, monitoring, and ongoing maintenance of telematics, fleet management, and vehicle tracking systems.
- Assist in identifying recurring technical issues and contribute to continuous improvement initiatives across both IT and vehicle technology services.
What We're Looking For
We're looking for a candidate who is eager to learn, enjoys solving problems, and has a genuine interest in building a career within the technology sector.
Essential Skills & Attributes
- Strong interest in technology and IT
- Basic understanding of computer hardware, software, and networking concepts
- Excellent communication and interpersonal skills
- Customer-focused approach with a professional telephone manner
- Good attention to detail and organisational skills
- Ability to investigate and solve problems logically
- Positive attitude with a willingness to learn and develop
- Ability to work independently and collaboratively within a team
- Good Microsoft Office skills
- Confidence communicating with people at all levels of the business
- Willingness to develop knowledge of vehicle technology, telematics systems, and connected vehicle solutions.
Desirable Skills
- Familiarity with Microsoft 365, Intune, or Google Workspace
- Exposure to IT support, networking, or hardware troubleshooting
- Interest in infrastructure, networking, cybersecurity, technical systems, or automotive technology
- Previous experience gained through education, work experience, or personal projects
- Interest in automotive technology, vehicle telematics, tracking systems, and connected vehicle solutions.
- Basic understanding of vehicle electrical systems, aftermarket installations, or diagnostic tools.
- Experience of customer service or supporting external stakeholders.
- Full UK driving licence (or currently working towards obtaining one)
Training & Development
We are committed to investing in your future and helping you build a successful career in technology.
You will benefit from:
- Enrolment on a recognised IT Apprenticeship programme
- Dedicated study time and support for your qualification
- Structured on-the-job technical training
- Mentoring from experienced IT professionals
- Exposure to a wide range of technologies and business systems
- Opportunities to participate in business-critical technical projects
- Clear progression opportunities into a permanent technical role within the organisation
- Opportunities to gain practical experience across infrastructure, support, systems administration, and connected vehicle technologies.
What We Offer
- Competitive apprenticeship salary
- Company uniform
- Full training and development support
- College attendance support
- Hands-on experience across multiple technical disciplines
- Opportunity to work with innovative market-leading technology
- Friendly and supportive team environment
- Excellent long-term career progression opportunities
About Global Telemetrics
Global Telemetrics is a leading provider of vehicle security, telematics, and stolen vehicle recovery solutions. Through our renowned brands, including SmarTrack and Autowatch UK, we deliver innovative technology and exceptional customer service to customers across the UK and beyond.
We are passionate about developing talent and believe in providing opportunities for ambitious individuals to learn, grow, and build rewarding careers with us.
Apply Today
If you're passionate about technology, eager to learn, and looking to take the first step in your IT career, we'd love to hear from you.
Join Global Telemetrics and help shape the future of technology while developing your skills with an award-winning business.
Privacy Notice
By applying for this role, you acknowledge that the personal data you provide will be processed by Global Telemetrics. For recruitment and selection purposes, we will collect your name, contact details, previous employment details and, where appropriate, relevant qualifications held. We will only retain your application data for as long as is necessary and in line with our retention policy.
For further details, please see our full privacy policy:
https://terms.globaltelemetrics.com/privacy-policy/
Pay: £8.00 per hour
Benefits:
Work Location: In person
