Social media & Community Executive
Urban Playground Head Office, Nottingham
Role Description
To own the day-to-day execution of our social media channels, ensuring content is scheduled, published, monitored and optimised across multiple brands and venues during a critical growth period, including the launch of our Chicago venue, while looking after London and Manchester
Essential Duties and Responsibilities
Social Media Management
- Own the social media content calendar across multiple brands.
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Schedule and publish content across Instagram, TikTok, Facebook, LinkedIn and YouTube.
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Ensure content is published accurately and on time.
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Coordinate content requirements across multiple stakeholders.
Community Management
- Monitor comments, messages and engagement across all channels.
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Respond to customer enquiries in line with brand guidelines.
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Escalate customer service issues where appropriate.
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Drive engagement and conversation within online communities.
Content Coordination
- Work with internal teams, agencies, creators and designers to ensure content is received and published on schedule.
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Support launch campaigns, activations and events.
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Manage content libraries and asset organisation.
Performance & Reporting
- Monitor performance of content and campaigns.
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Identify top-performing content and trends.
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Provide weekly reporting and recommendations.
Candidate Requirements
Key Skills and Competencies
- Strong interpersonal skills and ability to influence senior stakeholders.
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High attention to detail with the ability to see the bigger picture.
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Ability to manage multiple priorities and meet tight deadlines.
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Comfortable working in a fast-paced environment.
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Excellent written communication skills.
Qualifications and Experience
- Marketing Qualification or Degree.
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Social media native with strong understanding of Instagram, TikTok and YouTube.
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Hospitality, leisure, entertainment or consumer brand experience preferred.
