A. M. Phillip Trucktech Ltd is recruiting for an Experienced Service Advisor for our Forfar Head Office branch.
The Role
The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.
The role is mainly customer facing and involves:
- Dealing with customer enquires either in person or via the telephone.
- Booking in vehicles to the workshop and mobile service vans.
- Explaining the repair process as required.
- Obtaining order numbers from customers/lease companies when required.
- 1link usage (previous experience preferred)
- Selling additional products and services when required.
- Call Handling and dealing with general enquires.
The Person
- Previous experience in a service advisor or similar role.
- Exceptional customer service and communication skills.
- Team player and great interpersonal skills.
- A reliable and committed individual.
- You will be organised and able to multitask in a fast pace working environment.
- Ability to work IT systems is a must.
- A valid driver’s licence.
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please note that sponsorships are not available.
Job Types: Full-time, Permanent
Pay: £30,000.00-£33,500.00 per year
Benefits:
- Company pension
- Employee discount
- Financial planning services
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Experience:
- Motor Trade Service Advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
