Full-Time Cover Chiropractic Assistant
London & Birmingham Upper Cervical Clinics | Milton Keynes Hub
TOPCHIRO is looking for a highly motivated, reliable and proactive Full-Time Cover Chiropractic Assistant to join our growing team.
This is a unique opportunity for someone who enjoys working in a fast-paced, people-focused environment and wants variety within their role. You will provide Chiropractic Assistant cover across our London and Birmingham Upper Cervical clinics, primarily supporting the teams during periods of annual leave and sickness.
When clinic cover is not required, you will be based at our Centralised Hub/Head Office in Milton Keynes, working as a Client Intake Coordinator and supporting our clinics by managing incoming enquiries and new client leads.
This role would suit someone who is organised, adaptable, confident communicating with people and enjoys taking initiative.
The Role
As our Cover Chiropractic Assistant, you will be an important part of ensuring our clinics continue to run smoothly when members of our clinical teams are away.
You will be required to work a minimum of one shift per week in our London clinic on Fridays, 8:30am–7:30pm, with additional clinic cover required across our London and Birmingham Upper Cervical clinics depending on annual leave and sickness.
When you are not required to provide clinic cover, you will have guaranteed full-time hours at our Milton Keynes Hub/Head Office, working within our Patient Intake team.
This means you will have the variety of working across different environments while maintaining the security of a full-time position.
Chiropractic Assistant Responsibilities:
- Providing a warm, friendly and professional welcome to our clients, greeting them by name
- Supporting the smooth day-to-day running of the clinic
- Handling telephone bookings and email enquiries promptly and professionally
- Managing appointments, processing payments and completing end-of-day cashing up
- Maintaining accurate and up-to-date client records using our online systems
- Supporting chiropractors with client care where required — full training provided
- Opening and closing the clinic depending on shift pattern
- Carrying out cleaning duties to maintain our high clinical standards
- Providing holiday and sickness cover across our London and Birmingham clinics
- Travelling between clinic locations when required
- Attending twice-yearly team meetings, with occasional travel required
Patient Intake Coordinator Responsibilities:
When clinic cover is not required, you will work from our Milton Keynes Hub as part of our Patient Intake team.
Your responsibilities will include:
- Contacting new leads by telephone
- Conducting structured pre-qualification calls
- Answering basic questions about TOPCHIRO and the intake process
- Explaining the intake process clearly and professionally
- Scheduling clients for chiropractic intake examinations
- Accurately recording call outcomes and appointments
- Following established scripts, procedures and processes
- Working independently while maintaining excellent communication with the wider team
Full training and onboarding will be provided for the Patient Intake Coordinator aspect of the role.
What We are Looking For
Our clients rely on us to deliver outstanding care, and we need to be able to rely on you to be a key part of our team.
You will be:
- Reliable, punctual and highly organised
- Flexible and adaptable, with the ability to work across different locations and roles
- Confident communicating in person, over the phone and by email
- Warm, friendly and professional in your approach
- Detail-oriented, with the ability to maintain accurate records
- Comfortable using computers and learning new systems
- Able to prioritise tasks and work independently
- A supportive team player who isn't afraid to ask for help when needed
- Comfortable travelling between London, Birmingham and Milton Keynes when required
Previous experience in healthcare, customer service, administration, reception or telephone-based roles would be beneficial, but experience is not essential. We place greater importance on personality, attitude, reliability and willingness to learn.
Above all, you will genuinely care about helping people and enjoy working in a positive, people-focused environment.
What We Offer
- Full-time, permanent position with guaranteed full-time hours
- Complimentary chiropractic care
- Employee Assistance Programme, including counselling services, a 24/7 helpline, Virtual GP Services and the Wisdom Wellbeing Platform
- Full training and ongoing support
- The opportunity to work across multiple TOPCHIRO locations
- Variety within your role, combining clinic-based and Hub-based work
- A supportive, positive and ambitious team environment
- Convenient clinic locations with good public transport links
Important Information
Location: London, Birmingham & Milton Keynes
Hours: Full-time
Clinic requirement: Minimum one Friday shift per week in London, 8:30am–7:30pm
Additional: Holiday and sickness cover across London and Birmingham, with guaranteed full-time hours at our Milton Keynes Hub when clinic cover is not required.
If you are a reliable, adaptable and people-focused individual looking for a varied full-time role within a growing healthcare organisation, we would love to hear from you.
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Financial planning services
- Free or subsidised travel
- Health & wellbeing programme
- On-site parking
Work Location: In person
