We are seeking an enthusiastic and experienced Café Supervisor to join our team at Wolds Wine Estate, Nottinghamshire.
Nestled within our beautiful vineyard estate, our popular 80-seat café serves high-quality breakfasts and lunches from Wednesday to Sunday. We are passionate about delivering exceptional customer experiences, showcasing fresh local produce, and creating a welcoming environment for every guest.
About the Role
As Café Supervisor, you will support the day-to-day operation of the café, leading the front-of-house team to deliver outstanding service while ensuring smooth and efficient service standards throughout each day.
You will be a hands-on leader, helping to motivate the team, maintain high standards, and ensure every customer enjoys a memorable visit.
Key Responsibilities
- Supervising and supporting the front-of-house team during service
- Delivering exceptional customer service and resolving customer queries professionally
- Assisting with staff training, coaching, and development
- Managing daily opening and closing procedures
- Monitoring stock levels and assisting with ordering requirements
- Maintaining excellent standards of cleanliness, presentation, and food safety
- Supporting the management team with operational duties and service improvements
- Ensuring compliance with health and safety procedures
What We're Looking For
- Previous experience in a supervisory role within a café, restaurant, or hospitality environment
- Strong leadership and team management skills
- Excellent communication and customer service abilities
- A proactive and positive attitude with strong attention to detail
- Ability to remain calm and organised during busy service periods
- Passion for hospitality and delivering exceptional guest experiences
What We Offer
- 40 - 45 hours per week over 5 days
- Predominantly daytime hours with breakfast and lunch service
- Beautiful countryside working environment within a unique vineyard estate
- Supportive and friendly team culture
- Opportunities for career progression and professional development
- Staff discounts and benefits
If you are an experienced hospitality professional with a passion for customer service and team leadership, we'd love to hear from you.
To apply, please send your CV and a brief cover letter outlining your experience and suitability for the role.
Pay: £13.50-£14.50 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Application question(s):
- We are located in a rural location with limited public transport. Are you able to get to and from work easily?
Experience:
- Supervisory: 3 years (preferred)
Work Location: In person
